Contact We AR Customer Service

Why should I report an Issue with We AR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VR Owl to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Download the app, it comes to screen for scan and nothing happens.

2. I tried to register with the VIM and it says it is invalid.

1. Fix We AR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart We AR: Restarting the app will resolve most errors.
2. Update the We AR App. Here is how:
   1. On Android goto PlayStore » Search for "We AR" » Open We AR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for We AR » click "UPDATE".
3. Clear We AR app cache: Clearing cached data will force your app to retrieve the latest data directly from We AR servers.
   1. On Android, goto Settings » Apps » Select "We AR" » click Storage » click "Clear Cache".
4. Check We AR app permissions. If any of these permissions required to use your device's features are disenabled, We AR might not work.
5. Uninstall and reinstall We AR. If nothing else has worked, completely uninstall We AR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing We AR not working

2. Fix We AR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make We AR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to We AR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, We AR may not be able to connect to the Internet when running in the background.