Contact Medgic Customer Service

Why should I report an Issue with Medgic - AI Skin Analysis?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MEDNET PTE LTD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 2) Medgic AI brain will analyse.. No humans involved! - Analysis, study and evaluation of unknown skin for any of the following common dermatological cutaneous problems or diseases (allergies, allergy, lump, bump, lesion, discoloration, darkening, pigmentation, sun burn, solar damage, erythema, eczema, dermatitis, skin aging, cancer, squamous cell carcinoma, basal cell carcinoma, melanoma, atopic dermatitis, seborrheic keratosis, acne, zit, pimple, black head, white head, rosacea, acne vulgaris, comedone, scarring, scar, wrinkle, ulcer, tumor, pressure sore, ringworm, fungus, larva migrans, bite, spider vein, telangiectasia, striae, stretch mark, mole, nevus, nevi, vitiligo, liver spot, melasma, dark or pigmented spot, bruising, hemangioma, purpura, psoriasis, callus and corn, abscess, boil, carbuncle, furuncle, folliculitis, tinea, keloid, xerosis, wart, itchy skin, pruritus, wheal, urticaria, blister, cold sore, skin tag, cyst, lipoma, ganglion, fibroma, tophi and other joint swellings. - A diagnostic medical device or investigation.

2. It cannot diagnose or perform health screening and checkup. - A replacement or substitution for consultation with a doctor, licensed physician or qualified health care professional. - A therapeutic or management guide. - An AI doctor or robot physician.

3. We hope our AI technology can be deployed to the real world one day to benefit mankind, but we are still a work in progress!

4. We are always happy to hear from you, do reach out to us at: hello@medgic.

5. Please rate us positively so that we can keep improving!

1. Recommended.Came across this app whike browsing in Play store and was curious about it, after installing and using it, I would say it is quite revolutionary type of app, it is able to scan and detect basic skin conditions and although I would need to type in some inputs about my condition before any diagnose result is out, it is still a very easy, fast and convenient way to see what is wrong with myself for a start, definitely going to keep this app and hope more functions will be there in future.This app is no good! I installed it.

2. It's a great tool to have, especially if you're constantly concerned about your skin.Some apps are just too wondeful! It has such an attractive and user friendly navigation you can stay in there all day! Thumbs up and keep making such softwares it makes life easier and healthier.

3. I just wish they would have selfie mode to easily take a picture of your face! Otherwise it's been a much better experience and FREE, compared to other apps I've downloaded only to find out you have to pay to get an analysis.I feel the reviews on this so far have been a little bit too harsh.

4. I tested it on two different skin conditions: #1 was diagnosed by a doctor 2 weeks ago; #2 appeared a few days ago, a suspected bug bìte, but I was not sure.

5. Now they are GONE!!!Could not finish the initial setup proccess.. It is required to answer some personal question, but when you add any info to any field and move to an other field the previous field data is cleared.

6. It can accurately scan and detect basic skin conditions quickly and conveniently.

7. I took a picture of my problem, and received an analysis - after being asked several questions with choice of answer that I had to pick.

8. The AI accurately scans and detects basic skin conditions quickly and conveniently.

9. But the bigger problem is that my SD card is now wiped of all data and my phone will not read it!!! All my photo albums were present in my gallery BEFORE I installed this app.

10. Every time i have allergies or any skin diseases, i go to Medgic to check what diseases what i have.

11. It's fantastic since it can detect any skin problems simply by scanning or photographing your skin.

1. Fix Medgic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Medgic: Restarting the app will resolve most errors.
2. Update the Medgic App. Here is how:
   1. On Android goto PlayStore » Search for "Medgic" » Open Medgic - AI Skin Analysis » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Medgic » click "UPDATE".
3. Clear Medgic - AI Skin Analysis app cache: Clearing cached data will force your app to retrieve the latest data directly from Medgic servers.
   1. On Android, goto Settings » Apps » Select "Medgic - AI Skin Analysis" » click Storage » click "Clear Cache".
4. Check Medgic app permissions. If any of these permissions required to use your device's features are disenabled, Medgic might not work.
5. Uninstall and reinstall Medgic. If nothing else has worked, completely uninstall Medgic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Medgic not working

2. Fix Medgic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Medgic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Medgic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Medgic may not be able to connect to the Internet when running in the background.