Contact Weverse Customer Service

I purchased the GO TOGETHER NANA TOUR today and I cannot play the video. It says "PLEASE CHECK THE ACCESS REQUIREMENTS FOR THIS CONTENT". What should I do?

I would like to unsubscribe from txt membership if it's still on

Please help me with this, my Weverse notification does not work and I don't receive any single notification, I've tried everything to fix it I chatted with Weverse ai and did everything it said too but still I don't get notifications. My phone is Huawei y7a and doesn't Weverse interact properly with this phone? Can I fix this somehow? Please help me to fix this issue? My account is created with the email geethmishehara@redacted. Please help me with this

My Weverse profile has been hidden! I didn't do anything wrong please help me out.. please solve this problem

Hello!! My profile on the Dream Academy has been hidden for no reason?…
I went on weverse and it was hidden even though I did nothing but be nice to everyone (for example post photos of my picks, support them and post good morning posts) and now I’m not sure how to fix that! My username on the Dream Academy page is “Jessie!” You can even check my accounts history and I did literally nothing wrong… please fix this! Thank you 💗

Please cancel my Weverse Blink Membership, and issue me refund. Thank you

App is not working properly as I can't open notices and can't read them

i was seeing bts live play busan and it is very difficult to see it armies keep on commenting and the live stops working . i request you to please look at this issue so tat it won't happen again

Hi, I applied for Blackpink presale and I didn’t received any access code cause I can’t put my email on Weverse I don’t know why..
Could you sent the code to this email?? I’m waiting for to long for the concert and I don’t want to miss the presale because I buy the Blackpink membership

Please help me,
Thank you

Dear Sir / Madam,

I was wondering if I can still participate in the blackpink presale even though I forgot to sign up for it. I have already bought the BLACKPINK membership for this. I hope I will still receive the unique code in my mailbox or via SMS. I appreciate your help.

Sincerely,

Hee Yie Mok

I have registered for blackpink fan club presale for their London concert, should have received the presale code on 12th Sep, but I didn’t. Contacted Weverse customer support but had no response. Can someone please give me the presale code as soon as possible?

My membership ID is BB575090434，I didnt recieve the presale code email at 4:00PM BST. Can you resend the email？it is in very hurry

I bought a presale for the blackpink London concert and my membership number is BB575090434. The email said the code would be sent at 4pm UK time, but I still haven't received it and everyone around me has. Why is this? If this is the reason why I bought a membership and didn't get my tickets when I should have been able to, then I must claim for my loss against your company and complain if necessary! I hope this can be resolved immediately and before it's time to grab tickets!

Hi,

I got the blackpink membership in weverse to access the concert pre-sales, but I didn't know I also had to register. Please I paid for it, can you please send me the code for the concert pre-sales?

Hi. I wasn't able to include my middle name in the registration of my army membership. If by any chance, can you include it so it will be same as the one I have with interpark and my passport?

This will be the new name:

First Name: Jasmin Taban
Last Name: Castillo

Thank you very much!

I cannot access my weverse account after its update
Its been a month and still cannot access it.I have super fast internet too.I am unable to understand the issue. I reinstalled the app but it is of no use.please look into the issue and try to solve it asap.
Thankyou

is there a way i could bring back my account i deleted because i wanted to make a new account

I would like to know if you will resume mailing to the UK? I would love to buy a membership pack but that's impossible at the moment

Hello, i'm not here to complaint. I lost my account which is used to login weverse. Now i'm not able to login to the weverse account, I forgot my weverse account password.Please help me to overcome this problem.

Can nott login to weverse on tv I can on my phone but not on tv it use to work great now I can't login QR code wont work help me

Why can't I find any copy link option on weverse?

Hi i just got the new update in weverse and it doesn’t let me see new moments for some reason it just turns black/let’s me see the moment for 1 second and returns me to the home page how do i fix this????

Hi i just got the new update in weverse and it doesn’t let me see new moments for some reason it just turns black and returns me to the home page how do i fix this????

I received email verification When I sign up in weverse but when I'm trying to verify my email it doesn't show anything...It doesn't verify my email...what should I do?

RE: ORDER #1692736394254223. I pre-ordered 2 PROOF sets on May 20, 2022. I received the sets yesterday and they were missing my special gifts that were supposed to be included (triptych photo, photocard and acrylic frame) for pre-ordering. Please send me my missing special gifts!!!! Thank you. Cathy Brodsky

My profile has been locked /got reported..I didn't do anything wrong
What should I do ? Please unlocked my profile !

Weverse not.sport my Email ide

I would like to speak with someone regarding purchasing. My complaint is the following:

When I have put items in my cart and are on the page to purchase, why/how is it the item that is in my cart and being purchased can suddenly be sold out? I equate that with being in line a the store and because the person behind me likes what I have they just reach in and take it for themselves. I feel if it’s in my cart and I’m in the process of purchasing it it should no longer be available for purchase by someone else. This happened not once but twice as I was attempting to purchase JUNGKOOK’S mood lamp. I have since sent an email inquiring when and if this item, as well as the other Artist-Made items, will be restocked. It seems to me that Weverse/HYBE should have know the amount of people that would be attempting to purchase these items.

With all of my previous concerned I would like to know if Weverse/HYBE will be restocking the items? Also, I would like to state that this is my second email I have sent to the company and I would reall appreciate an answer to my inquiry.

i can't access my email through weverse to get my resend code

For some reason I can never create my profile. The done button doesn’t light up once I choose a profile picture and add an introduction, there is nothing. Why is that?! It is very frustrating

Alisha

Pleas make my account right pleas my weverse account has been reported pleas weverse I want my account pleas make it right😭😭😭

Pleas make my account right it's has been reported 😭 pleas weverse make it right 😭😭 my account name is Cute_Suppi💜💜 pleas make it right weverse pleas 😭😭😭

My weverse account has been reported pleas make it right I want that account pleas 😭😭😭😭

Hi, in my order page says that my package was delivered but i did not receive it

Hello Weverse !!!
I'm toooooo much sad because my account was reported but I did not did anything wrong !!! And I'm in 2 weverse
I'm in Blackpink weverse and also in
BTS weverse
My both weverse accounts got reported but I didn't did anything wrong !!!!
And i want the person's weverse id ..I mean the id of the person who reported me ..
Please help me 😭😭😭💔💔💔

I was trying to get in to the "ENGENE" weverse but it didnt send my verification email. i resent it but still nothing i waited all night and when i woke up it still wasnt there. i want to get in to send my happy birthday letter to jungwon!

My profile is hidden due to reports from other users? But I haven’t done anything to be reported. I can’t comment.

Weverse blocked me for temporarily commenting... please fix it... I can't even interact with the artist

Why I don’t getting email verification code

Why I didn't get replies by artist everyone ignore my post my comments .. why I didn't get any cheerup

Some One reported my account with out no matter. Please weverse privacy tream , fix it and back my account.

My account is unrightfully hidden because homophobic fans reported my account.

please delete my weverse account

I can't get in the app nor login when i try to go in the app it just goes blank and then kick me out

HOLA quiero eliminar mi cuenta de weverse mi motivo de mi solicitud para la eliminación de cuenta es para poder obtener más espacio el mi teléfono

I'm not receiving the verification email for signing up

It says I am not old enough to sign up for the zoom Bts meeting. It says u have to be 14 or older but I am 15

It would be better if the Weverse app have emoji like facebook while posting so that it can be easier for all the people who wants to post with their expression and emotion at any time with any devices they have rather than only had an option to wait when they got a cell phone.

Another one is i want you to make weverse shop available for PC,laptop rather than only being able to use in your mobilephone.That would be the convenient way to get notified about the new merches that come even when your cellphone is not working.

Hi, my account was reported, but I didnt Violate any rules on weverse, I think someone just randomly reported my account

Hi!! I would like to cancel my subscription for Weverse

hi this is less of a technical issue or direct complaint, I’m honestly just concerned and a bit confused. from my short time using the app I’ve seen a lot of suicidal posts on there, people saying they are tired, wanting to give up, a lot of rants about personal issues and struggles with mental health, and it’s just something I found concerning, usually the posts gets deleted in a few minutes, but I was wondering if there was a different way to report these kind of issues to get people proper help. I have no clue what or how, and I do understand there’s only so much you can do, but it’s difficult to see these issues swiped under the carpet like it’s just anything else.
I’m sorry if this is a complete mess and I look like an idiot, but I hope that you can look past my idiocy and see the real issue in a serious light. These people deserve help, I wish I had better words to do that justice.

hi they are posts on weverse which have my social media usernames on the posts, they are not my posts but I want them deleted please help me

Weverse locked my both of the profiles which were for (bts).
My posts were trending on of the accounts and some of the Army's due to jealousy reported my account.
I want weverse to go through the issues thoroughly and then only take actions.
Please unlock my profile, weverse needs to improve.please bring back my account