Contact Rocket.Chat Customer Service

Why should I report an Issue with Rocket.Chat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rocket.Chat to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Chat, users also benefit from free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, dozens of OAuth providers and unlimited users, guests, channels, messages, searches and files. Users can set up Rocket.

2. Chat has the world’s largest community of chat developers in the open source communication sector. When you choose Rocket.

3. Everyday, tens of millions of users in over 150 countries and in organizations such as Deutsche Bahn, The US Navy and Credit Suisse trust Rocket.

4. Chat is a customizable open source communications platform for organizations with high standards of data protection.

5. Chat to keep their communications completely private and secure. By opting for Rocket.

6. It enables real-time conversations between colleagues, with other companies or with your customers, across devices on web, desktop or mobile.

7. Chat on cloud or by hosting their own servers on-premises.

8. With thousands of contributors and stars on Github, Rocket.

9. Rocket.

10. The result is an increase in productivity and customer satisfaction rates.

1. A couple annoying things: * alerts are wonky cross device and when sleeping * markdown doesn't really work and behaves differently on different devices * devices will steal messages and the history isn't always accurate as a resultVery bad connection to server and slow response of app Edit 1 : (10/24/2019) what I actually meant was if you leave app in background and reopen it, it stays in disconnected state, happened with friends too, so it's not my mobile os that's killing the connection.

2. I usually spend more time trying to get the chat to update or not randomly move around than I do actually reading chat messages.

3. Seems like they are now adding features after the recent version upgrade also.I feel like this app is very laggy and inconsistent it has a hard time distubuting messages properly.

4. Edit 2 : (11/05/2019) using experimental version & it's comparatively very good.It's nice to know the app is in heavy development, but it doesn't bode well for it's reliability and bugginess.

5. Every once in a while an update will break things, and everyone in our company has problems with mobile push notifications problems all the time, on Android and iOS.

6. EDIT: I'm now having to force stop and restart the app more than 10 times a day.Update 9/29 - The latest update on the 27th seems to have corrected the freezing issue.

7. Often freezes and slow to update chat.

8. I will gladly change to 5 stars when fixed (:Mobile app constantly freezes when trying to type a message into a channel.

9. If a chat is open I will often get the notification but no message, I have to back out of the chat then click on it again to trigger it to show.

10. If it doesn't freeze or slow down with a week of major market moving data coming I would call it stable.

11. I'm also unable to upload photos from my phone to the chat, even though it very clearly thinks it can.It's pretty glitchy and leaves a lot to be desired.

1. Fix Rocket.Chat Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rocket.Chat: Restarting the app will resolve most errors.
2. Update the Rocket.Chat App. Here is how:
   1. On Android goto PlayStore » Search for "Rocket.Chat" » Open Rocket.Chat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rocket.Chat » click "UPDATE".
3. Clear Rocket.Chat app cache: Clearing cached data will force your app to retrieve the latest data directly from Rocket.Chat servers.
   1. On Android, goto Settings » Apps » Select "Rocket.Chat" » click Storage » click "Clear Cache".
4. Check Rocket.Chat app permissions. If any of these permissions required to use your device's features are disenabled, Rocket.Chat might not work.
5. Uninstall and reinstall Rocket.Chat. If nothing else has worked, completely uninstall Rocket.Chat then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rocket.Chat not working

2. Fix Rocket.Chat Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rocket.Chat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rocket.Chat not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rocket.Chat may not be able to connect to the Internet when running in the background.