Contact Threema. The Secure Messenger Customer Service

Why should I report an Issue with Threema. The Secure Messenger?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Threema GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Threema end-to-end encrypts all your communication, including messages, voice and video calls, group chats, files, and even status messages.

2. This unique feature allows you to use Threema completely anonymously – no need to give up private information or to open an account.

3. Threema is open source and offers every feature one would expect from a state-of-the-art instant messenger.

4. Threema is not only an encrypted and private messenger but also versatile and feature-rich. • Send any type of file (pdf animated gif, mp3, doc, zip, etc.

5. Threema uses the trusted open source NaCl cryptography library for encryption.

6. Threema is the world’s best-selling secure messenger and keeps your data out of the hands of hackers, corporations, and governments.

7. The source code of the Threema app is open for everyone to review.

8. Threema is designed from the ground up to generate as little data on servers as possible.

9. A phone number or email address is not required to use Threema.

10. Threema is fully compliant with the European privacy legislation (GDPR).

11. Each Threema user receives a random Threema ID for identification.

1. Sure you can get Signal, which is tied to your phone number (not to mention gets part of its funding from the State Department and has a broken desktop app that stores everything in plain texts files) or WhatsApp (which is owned by Facebook and probably collects your data to sell you garbage) for free, but your paying for the real thing when you get Threema.Consistently exceeds expectations! I have used Threema for years and, if they had stayed with the earliest versions of the app, I'd still purchase it! In addition to the encryption and security, they have continually added features that aren't seen elsewhere with the encryption and security Threema provides.

2. Sure you can get Signal, which is tied to your phone number (not to mention gets part of its funding from the State Department and has a broken desktop app that stores everything in plain texts files) or WhatsApp (which is owned by Facebook and probably collects your data to sell you garbage) for free, but your paying for the real thing when you get Threema.Consistently exceeds expectations! I have used Threema for years and, if they had stayed with the earliest versions of the app, I'd still purchase it! In addition to the encryption and security, they have continually added features that aren't seen elsewhere with the encryption and security Threema provides.

3. There are polls, now there's video chat to compliment the phone calls, you can transfer your account between phones, there's a web client, the servers are in Switzerland, end-to-end encryption by default, you can verify and add your contacts phones by scanning their QR code to avoid "man in the middle" attacks, and best of all you can just totally ditch your account; delete everything and start over whenever you want with a new anonymous ID.

4. There are polls, now there's video chat to compliment the phone calls, you can transfer your account between phones, there's a web client, the servers are in Switzerland, end-to-end encryption by default, you can verify and add your contacts phones by scanning their QR code to avoid "man in the middle" attacks, and best of all you can just totally ditch your account; delete everything and start over whenever you want with a new anonymous ID.

5. Not having to tie your phone number or email to your account is a huge plus for me, while for some people it's nice to be able to see all of your pre-existing contacts (which you can still totally do if you want) I prefer not to just have people be able to find me like that.

6. Not having to tie your phone number or email to your account is a huge plus for me, while for some people it's nice to be able to see all of your pre-existing contacts (which you can still totally do if you want) I prefer not to just have people be able to find me like that.

7. A small feature that I like is that you can change the wallpaper for conversations with specific people.absolutely love that this app does not require access to my contact list and that I have an ID assigned that is unique to this app and not my phone number.

8. A small feature that I like is that you can change the wallpaper for conversations with specific people.absolutely love that this app does not require access to my contact list and that I have an ID assigned that is unique to this app and not my phone number.

9. Yes, still hoping for a (retroactive? 🤯) disappearing message feature (just add it with a security disclaimer) and the ability to give messages in group chats a thumbs up/down (we're all busy and it'd be just the right level of feedback sometimes).

10. Yes, still hoping for a (retroactive? 🤯) disappearing message feature (just add it with a security disclaimer) and the ability to give messages in group chats a thumbs up/down (we're all busy and it'd be just the right level of feedback sometimes).

11. I had some of my friends downloaded it (I even paid for some of them to get it, because it's that good) and walked them through skipping adding their phone number and email, had them add a master password (which you have to enter when you turn your phone on; optional) and PIN.

1. Fix Threema. The Secure Messenger Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Threema. The Secure Messenger: Restarting the app will resolve most errors.
2. Update the Threema. The Secure Messenger App. Here is how:
   1. On Android goto PlayStore » Search for "Threema. The Secure Messenger" » Open Threema. The Secure Messenger » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Threema. The Secure Messenger » click "UPDATE".
3. Clear Threema. The Secure Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Threema. The Secure Messenger servers.
   1. On Android, goto Settings » Apps » Select "Threema. The Secure Messenger" » click Storage » click "Clear Cache".
4. Check Threema. The Secure Messenger app permissions. If any of these permissions required to use your device's features are disenabled, Threema. The Secure Messenger might not work.
5. Uninstall and reinstall Threema. The Secure Messenger. If nothing else has worked, completely uninstall Threema. The Secure Messenger then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Threema. The Secure Messenger not working

2. Fix Threema. The Secure Messenger Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Threema. The Secure Messenger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Threema. The Secure Messenger not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Threema. The Secure Messenger may not be able to connect to the Internet when running in the background.