Contact NZZ Customer Service

Why should I report an Issue with NZZ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Neue Zürcher Zeitung AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Very disappointed, I'm expecting a good, working app for the subscription I paid for.audio service badly synchronized...Crashes constantly, often can't go back to the main page and it always loads the same article I was just viewing before I pressed the return button.

2. Really disappointed that you pay subscription fees, get ads and the app is still less well developed than highways on the moon.Update: scrolling down searching for content between ads is now the main user activity.

3. Similarly, titles in sub-sections may disappear, when using dark mode.unusable and not working at all on my Sony Xperia Z5 Compact (E5823) with Android 7.1.1. The app always shows "page cannot be loaded".

4. Since a few days, I received for articles the message "you need to have a subscription" in order to read it, even though I was logged in.

5. I had then the option to re-enter my login details, it asked me for my address details, and then I got the message that there was an existing subscription already linked to my account.

6. very recently, I am getting ads that go on top of the main menu, making it impossible to scroll or keep track of which article has been viewed.

7. Also a dark theme would be really nice.Scrolling while touching an article may mark it "read" even if not opened.

8. Following links of announced articles prohibits returning to the main page.

9. Having done so, I cannot reinstall as the Google app store claims that my device is not eligible (I have Android 8, minimum requirement is Android 5).

10. Being exposed to ads when you already pay for the newspaper is annoying, but ads that you cannot close and blackout the entire screen are unacceptable.EDIT: It semms like the bug was fixed.

11. The app is not!I have a paid subscription and entered my login details into the app.

1. Fix NZZ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NZZ: Restarting the app will resolve most errors.
2. Update the NZZ App. Here is how:
   1. On Android goto PlayStore » Search for "NZZ" » Open NZZ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NZZ » click "UPDATE".
3. Clear NZZ app cache: Clearing cached data will force your app to retrieve the latest data directly from NZZ servers.
   1. On Android, goto Settings » Apps » Select "NZZ" » click Storage » click "Clear Cache".
4. Check NZZ app permissions. If any of these permissions required to use your device's features are disenabled, NZZ might not work.
5. Uninstall and reinstall NZZ. If nothing else has worked, completely uninstall NZZ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NZZ not working

2. Fix NZZ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NZZ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NZZ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NZZ may not be able to connect to the Internet when running in the background.