Contact MyBell Customer Service

Why should I report an Issue with MyBell?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bell Canada to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The award-winning MyBell app lets you manage all of your Bell services any time, anywhere, from the moment you order them. • Manage your Mobility rate plan, add-ons, and data. • View and pay your bill, and set up pre-authorized payments. • Change your Internet package and run a speed test. • Use our step-by-step guide to install your new Internet, TV or Home phone services yourself. • Manage your appointment with your Bell technician. • Use our Virtual Repair tool to detect and fix issues with your Internet, TV or Home phone services.

2. Plus, take advantage of personalized offers and exciting contests exclusive to Bell customers.

3. The MyBell app is optimized for Android 13. 0 and above.

4. For app support or troubleshooting, please contact us at: mybellappsupport@bell.

1. 15 min trying (fail) to login...I am experiencing a ridiculous message in my Bell mobile app that shows "your first bill is not yet available," although I have been a Bell customer for more than a year.

2. Can't cancel any service through the app and Bell customer service is a good contender for world's worst! Bell services are overpriced and they try to make you add unnecessary services like home phone and after the initial promotion ends the prices skyrocket to absurd values! STAY AWAY FROM BELL!!!good connection...customer service is as bad as rogers.

3. 110% certain I know my email (where Bell sends me monthly bill notifications), my account # & phone # on account.

4. I like to track all my bill changes, and not being able to access any of my bills is extremely frustrating Update: it's been 4 months since I contacted their help desk and I still haven't heard anything from them.

5. Then after succesful login it takes you back to homepage, and you are back to square one again.Fails to start, stuck on blue screen with BELL logo.

6. Bell app barely works and freezes preventing me from paying my bill.Bell Fibe - great, App, not so much.

7. This incessant logging out after an update issue seems to continue and Bell doesn't seem to be able (or want to) fix it.

8. It is frustrating to show this message for more than 2 months, and I am not able to see my previous paid bills as well as my current bill.

9. I didn't get an email notification for my last month's bill either.

10. I called them & was told, very condescendingly, that I should have called to change my plan cause it needed to be back dated to April 1st for the charges to be waived & that it was a valid charge.

11. Total garbage.The app never shows my bill history and makes it difficult to set up pre authorized payments.

1. Fix MyBell Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyBell: Restarting the app will resolve most errors.
2. Update the MyBell App. Here is how:
   1. On Android goto PlayStore » Search for "MyBell" » Open MyBell » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyBell » click "UPDATE".
3. Clear MyBell app cache: Clearing cached data will force your app to retrieve the latest data directly from MyBell servers.
   1. On Android, goto Settings » Apps » Select "MyBell" » click Storage » click "Clear Cache".
4. Check MyBell app permissions. If any of these permissions required to use your device's features are disenabled, MyBell might not work.
5. Uninstall and reinstall MyBell. If nothing else has worked, completely uninstall MyBell then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyBell not working

2. Fix MyBell Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyBell be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyBell not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyBell may not be able to connect to the Internet when running in the background.