Contact MyBell Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. 15 min trying (fail) to login...I am experiencing a ridiculous message in my Bell mobile app that shows "your first bill is not yet available," although I have been a Bell customer for more than a year.

2. Can't cancel any service through the app and Bell customer service is a good contender for world's worst! Bell services are overpriced and they try to make you add unnecessary services like home phone and after the initial promotion ends the prices skyrocket to absurd values! STAY AWAY FROM BELL!!!good connection...customer service is as bad as rogers.

3. 110% certain I know my email (where Bell sends me monthly bill notifications), my account # & phone # on account.

4. I like to track all my bill changes, and not being able to access any of my bills is extremely frustrating Update: it's been 4 months since I contacted their help desk and I still haven't heard anything from them.

5. Then after succesful login it takes you back to homepage, and you are back to square one again.Fails to start, stuck on blue screen with BELL logo.

6. Bell app barely works and freezes preventing me from paying my bill.Bell Fibe - great, App, not so much.

7. This incessant logging out after an update issue seems to continue and Bell doesn't seem to be able (or want to) fix it.

8. It is frustrating to show this message for more than 2 months, and I am not able to see my previous paid bills as well as my current bill.

9. I didn't get an email notification for my last month's bill either.

10. I called them & was told, very condescendingly, that I should have called to change my plan cause it needed to be back dated to April 1st for the charges to be waived & that it was a valid charge.

11. Total garbage.The app never shows my bill history and makes it difficult to set up pre authorized payments.

1. Fix MyBell Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyBell: Restarting the app will resolve most errors.
2. Update the MyBell App. Here is how:
   1. On Android goto PlayStore » Search for "MyBell" » Open MyBell » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyBell » click "UPDATE".
3. Clear MyBell app cache: Clearing cached data will force your app to retrieve the latest data directly from MyBell servers.
   1. On Android, goto Settings » Apps » Select "MyBell" » click Storage » click "Clear Cache".
4. Check MyBell app permissions. If any of these permissions required to use your device's features are disenabled, MyBell might not work.
5. Uninstall and reinstall MyBell. If nothing else has worked, completely uninstall MyBell then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyBell not working

2. Fix MyBell Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyBell be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyBell not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyBell may not be able to connect to the Internet when running in the background.