Published by Governo do Distrito Federal

Report an issue with e-GDF.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with e-GDF?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Governo do Distrito Federal to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact e-GDF image 1 contact e-GDF image 2

e-GDF Customer Insights

1. quando o governo criar um app que presta eu até bato palmamosso o app tava dboa pra que atualizaram? Q sacoNão consigo acessar meu boletim, dá erro.muito bom!Não adianta de nada ter ouvidoria e não ter a opção infração de trânsito que é o que eu quero denunciar e não tem como, nem mesmo se eu selecionar o que pode se encaixar como subcategoria do mesmo.

2. Como sempre, péssimo atendimento virtual e presencial.Extrato. Bilhete Único Erro ao tentar acessar o servidor.

Steps to Troubleshoot & Fix e-GDF Issues

1. Fix e-GDF Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart e-GDF: Restarting the app will resolve most errors.
  2. Update the e-GDF App. Here is how:
    1. On Android goto PlayStore » Search for "e-GDF" » Open e-GDF » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for e-GDF » click "UPDATE".
  3. Clear e-GDF app cache: Clearing cached data will force your app to retrieve the latest data directly from e-GDF servers.
    1. On Android, goto Settings » Apps » Select "e-GDF" » click Storage » click "Clear Cache".
  4. Check e-GDF app permissions. If any of these permissions required to use your device's features are disenabled, e-GDF might not work.
  5. Uninstall and reinstall e-GDF. If nothing else has worked, completely uninstall e-GDF then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing e-GDF not working


2. Fix e-GDF Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make e-GDF be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to e-GDF not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, e-GDF may not be able to connect to the Internet when running in the background.

Reported Issues