Contact Claro tv+ Customer Service

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1. I guess you are in the right way, but need much more to reach excellence.Unfortunately , ...BBC WORLD ....and other channels are not having the proper features required to have a full satisfaction watching them , for example , I can't use the chromecast device , mainly on the BBC ; ...what's more , I CAN'T turn off subtitles whenever I wish to do so .They fixed all the previous issues with chromecast.

2. The content is great! However,: (a) switching from one chapter of a series to another one is cumbersome; (b) the site runs very slowly, interrupting the shows too many times in order to load the content.Why is the American CNN channel no longer available in the app, as well as the live programming of SporTv channels, except recorded sports programs? The unavailability of opting for films with original or dubbed audio is also frustrating.

3. You need to download apps from the channels separately, such as telecine, for example, to have this option.The app is good, but not as other like Netflix, for example.

4. Also, there should be a list of favorite channels to avoid having to search for them all the time in the long list of channels.I thought that this app was in a good way, but when it was most needed it miserable failed.

5. It doen't have the option to change language or subtitles, it doen't remember the last seem movie and you must search for it again.

6. And other features that must be improved.I have fiber internet and Now still struggle to buffer the programs.

7. Congrats dev team!Crashes a lot on amazon fire tablet in search features.

8. Youtube with Caze tv channel saved my day with an amazing shiny and flawlessly at 60fps cristal image.

9. It didn't worked in the last two Brazil's matches, a shame.

10. The app always freeze the streaming and this is annoying :-/ Guys, please fix that.Terrible app.

11. Often they freeze and you get sick tired of waiting for it to come back.

1. Fix Claro tv+ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Claro tv+: Restarting the app will resolve most errors.
2. Update the Claro tv+ App. Here is how:
   1. On Android goto PlayStore » Search for "Claro tv+" » Open Claro tv+ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Claro tv+ » click "UPDATE".
3. Clear Claro tv+ app cache: Clearing cached data will force your app to retrieve the latest data directly from Claro tv+ servers.
   1. On Android, goto Settings » Apps » Select "Claro tv+" » click Storage » click "Clear Cache".
4. Check Claro tv+ app permissions. If any of these permissions required to use your device's features are disenabled, Claro tv+ might not work.
5. Uninstall and reinstall Claro tv+. If nothing else has worked, completely uninstall Claro tv+ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Claro tv+ not working

2. Fix Claro tv+ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Claro tv+ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Claro tv+ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Claro tv+ may not be able to connect to the Internet when running in the background.