Contact UVIMate Customer Service

Why should I report an Issue with UVIMate - UV Index Now?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alexander Ershov to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Although I had been using the app for some time, today I broke down and purchased the pro version, with the hope that I would be able to utilize the 2x2 widget, and I'm still waiting for Alexander to reply about why it is not working, and goes to the 1X1 widget instead? My Android phone has multiple home pages, with many widgets from different apps, of which UVI Index Now is one of many.

2. Inside the app itself the font is too large to see text in some places (please add potential customization for this app setting so people can configure text to be visible on their device)I enjoy using the app and the widget is well designed, but for the past several days it has been giving me data for East Perth Australia instead of my home in the United States.

3. So you look at it and it might say UV Index = 0.2, but you open the app and see that no the current UV Index is 5.5! Very nice looking app with a lot of information & a nice Home screen widget too.

4. It has potential but just needs bug fixes and updates.I love this app and how detailed it is, but sometimes the widget displays the index like its supposed to and then it randomly switches to just saying something vague like "high uv" or "low uv".

5. Shame cause it used to be a good app.WARNING! Looks like the Home screen widget does NOT update automatically.

6. #1.. It is very difficult to click on the "info icon" on the Home screen Widget (please make the clickable area for that button larger) #2.

7. The widget does not update like it's supposed to and the app just has a spinning circle most of the time, also failing to update.

8. So then I have to open the app to see the actual index, which completely defeats the purpose of the widget.

9. Don't get me wrong, both versions have bugs, but paid version has more... 😅 It seems the developer can't be bothered putting any work into it anymore.

10. Finally, I would like to know where the app is getting its UV information from in any given location, and if it's data is close to real time? Let's make a terrific app even better.I LIVE to sunbathe, so I looked at a few of these apps.

11. Plus, as mentioned in the September 20, 2020 review, the fonts are still too large in the main screen of the app and do not allow customization and because of that I cannot see some of the information on the main screen.

1. Fix UVIMate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UVIMate: Restarting the app will resolve most errors.
2. Update the UVIMate App. Here is how:
   1. On Android goto PlayStore » Search for "UVIMate" » Open UVIMate - UV Index Now » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UVIMate » click "UPDATE".
3. Clear UVIMate - UV Index Now app cache: Clearing cached data will force your app to retrieve the latest data directly from UVIMate servers.
   1. On Android, goto Settings » Apps » Select "UVIMate - UV Index Now" » click Storage » click "Clear Cache".
4. Check UVIMate app permissions. If any of these permissions required to use your device's features are disenabled, UVIMate might not work.
5. Uninstall and reinstall UVIMate. If nothing else has worked, completely uninstall UVIMate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UVIMate not working

2. Fix UVIMate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UVIMate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UVIMate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UVIMate may not be able to connect to the Internet when running in the background.