Contact Solar System Scope Customer Service

Why should I report an Issue with Solar System Scope?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of INOVE, s.r.o. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Nice addition to my space app library and has some useful star system layouts but average overall for me.I love this app, however, I feel you missed some opportunities for it to be 5 stars (In my opinion) It'd be stellar if the images can be expanded to full screen ie; messier objects, galaxies, comets.

2. If you live in just the right time period to explore a solar system in vivid color and detail with accurate rotation it would be a d*** shame to pass it up.Absolutely amazing.

3. Maybe, be able to track down important objects like landers, rovers, comets, asteroids & probes with info! Everything else is absolutely awesome!Fantastic space experience.

4. And free? Thank you!Paid version/Galaxy note 8* Fantastic interactive space app to familiarize yourself with our solar system.

5. But when it comes to live view of looking at the night sky it doesn't work the slightest bit! All the directions are completely off from my view point and the screen won't even stay still long enough for me to examine anything because it's constantly recalibrating the direction it thinks im viewing from when in fact my phone isn't moving at all.

6. As a suggestion, I would love to see the Hebrew names for the stars/constellations etcetera added as an optional hide/show feature just like the Latin names feature.Props to the first and only app to freeze up my phone - and it was WORTH it.

7. That's a plus for me! I think it would be cool if they would include actual pictures of the surfaces of the planets we've been able to take photographs of-(continue to next passage)This app is the most unique and incredible experience I've had on a cellular device.

8. Lol Granted, I was toying with the solar system timeline often, and for many minutes long, which I'm sure could become a resource hog quickly, given all of the on-the-fly calculations and animations taking place (I had virtually everything set visible).

9. So far my favorite moment was changing the date all the way back to the '80s and seeing where Voyager 1 and 2 were (they are now in interstellar space some 44 years later).

10. The amount of information alone on just the planets and moons is staggering and accurate, but you can also view comets, spacecraft, constellations and much more.

11. My favorite is the ability to put whatever date and time you want from any location in the world to see where celestial objects that have an orbit path were at that moment in time.

1. Fix Solar System Scope Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Solar System Scope: Restarting the app will resolve most errors.
2. Update the Solar System Scope App. Here is how:
   1. On Android goto PlayStore » Search for "Solar System Scope" » Open Solar System Scope » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Solar System Scope » click "UPDATE".
3. Clear Solar System Scope app cache: Clearing cached data will force your app to retrieve the latest data directly from Solar System Scope servers.
   1. On Android, goto Settings » Apps » Select "Solar System Scope" » click Storage » click "Clear Cache".
4. Check Solar System Scope app permissions. If any of these permissions required to use your device's features are disenabled, Solar System Scope might not work.
5. Uninstall and reinstall Solar System Scope. If nothing else has worked, completely uninstall Solar System Scope then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Solar System Scope not working

2. Fix Solar System Scope Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Solar System Scope be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Solar System Scope not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Solar System Scope may not be able to connect to the Internet when running in the background.