Contact Collector Customer Service

Why chat with our AI Collector Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Collector.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Save time use quick memo.This is the worst Skylanders game ever bring back the Skylanders imaginators creator app please in this you can't make your own Skylanders but in the old one you can so please bring back the Skylanders creator app cuz this one is boring and nobody likes it!😲😒Good for keeping track of sensei but useless for creation crystals.Ot works for whats its used for COLLECTING, prople on here whinning that they cant make imaginatiors on it, but all you gotta do is google "skylanders creation app" boom furst link is the download, this is fir COLLECTION, not CREATION, so stop downvoting cause you cant nake your oc's and actually read the app title.

2. Some options are halfway off the screen.I love Skylanders but the reason why i rated it 4 stars is because when you click on the picture it should show you a full picture and their bio and everything.I'm giving this one star because this game is trash and it terrible and bring back Skylanders creator app because most people don't like it and most people do but people like to create there own Skylanders so please bring back Skylanders creator app.Absolutely terrible.

3. When I was younger I loved making imaginator characters in the creator app and I've started looking for it again and it's not here anymore maybe it was the device I was on but I miss it I made creations that were really cool but I cant do that now come on people just give us back the creator appI've planning on using this for quite some time, and I've deleted my old review and leaving this one in it's stead.

4. However for some reason I don't have the full screen on my phone.

5. Don't download because it's a waste on storage and time.

6. This is the worst game I've ever played.

7. 1 star until this is fixed.Great for what it is supposed to be.

8. The camera function doesn't work.

9. >:(Too many ads for a simple check list.

1. Fix Collector Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Collector: Restarting the app will resolve most errors.
2. Update the Collector App. Here is how:
   1. On Android goto PlayStore » Search for "Collector" » Open Collector - Imaginators Edn. » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Collector » click "UPDATE".
3. Clear Collector - Imaginators Edn. app cache: Clearing cached data will force your app to retrieve the latest data directly from Collector servers.
   1. On Android, goto Settings » Apps » Select "Collector - Imaginators Edn." » click Storage » click "Clear Cache".
4. Check Collector app permissions. If any of these permissions required to use your device's features are disenabled, Collector might not work.
5. Uninstall and reinstall Collector. If nothing else has worked, completely uninstall Collector then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Collector not working

2. Fix Collector Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Collector be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Collector not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Collector may not be able to connect to the Internet when running in the background.