Contact New Jersey Lottery Customer Service

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1. *Update* Now it doesn't allow you to scan your tickets to check if you've won! Come on! You've had an ample amount of time to fix this issue.The App always crashes or doesn't work.

2. This is almost a year now.I've been trying to scan my non winning scratch offs to enter the second chance drawing but I'm receiving an error message stating that I need to scan a 28 number scratch off.

3. I wish they'd fix the ticket checker and VIP club scanner.The camera does not focus or even refocus enough to scan tickets.

4. The tickets scan fine on a lottery ticket machine.

5. Needs serious work.Still will not scan tickets.

6. I get it's a free app however has become a waste of time trying to scan tickets.

7. There was a great deal of unnecessary backing out of menus to scan new tickets.

8. There are also extra steps to enter & scan tickets.

9. Only 1 ticket scanned but once I deleted the entry and tried to rescan the same ticket, I received the above mentioned error message.

10. When you tap the scan icon, you should not have to tap it again in order to scan the ticket, it should do it automatically.

11. More often than not I get the message "We are unable to process your ticket..." Save your phone space and use the internet to check your numbers.

1. Fix New Jersey Lottery Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart New Jersey Lottery: Restarting the app will resolve most errors.
2. Update the New Jersey Lottery App. Here is how:
   1. On Android goto PlayStore » Search for "New Jersey Lottery" » Open New Jersey Lottery » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for New Jersey Lottery » click "UPDATE".
3. Clear New Jersey Lottery app cache: Clearing cached data will force your app to retrieve the latest data directly from New Jersey Lottery servers.
   1. On Android, goto Settings » Apps » Select "New Jersey Lottery" » click Storage » click "Clear Cache".
4. Check New Jersey Lottery app permissions. If any of these permissions required to use your device's features are disenabled, New Jersey Lottery might not work.
5. Uninstall and reinstall New Jersey Lottery. If nothing else has worked, completely uninstall New Jersey Lottery then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing New Jersey Lottery not working

2. Fix New Jersey Lottery Server issues & Internet Connection

1. Check network connection: An unstable Internet will make New Jersey Lottery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to New Jersey Lottery not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, New Jersey Lottery may not be able to connect to the Internet when running in the background.