Contact The Times and Sunday Times Customer Service

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1. I've been in contact with The Times customer service and apparently it's my fault for using a tablet, Galaxy S4, that doesn't accept security updates, even though it is running on up to date Android 9 software.

2. I would advise anyone planning to subscribe to the digital edition and read via the app to avoid like the plague.Terrible app, it doesn't work properly on my Lenovo tablet.

3. Works fine on an Android phone, so surely it's not beyond the wit of man to fix - if you can be botheredOver the last couple of months, pages have been freezing, text is over-lapping, and the app has consistently failed to function properly.

4. Once loaded it works well and can be read offline without any problems.I've been using this app for years and it continues to frustrate.

5. Surely that's the point of using the app over the website? Also, something that annoys me that weirdly nobody else seems to have mentioned, is that the screen doesn't stay on while you're reading.

6. Some text is lost from the end of articles, it doesn't seem to adapt to different screen sizes.

7. It's also very annoying that (assuming you've missed the elusive auto download trigger - a mysterious event that happens haphazardly) you have to download every section of the an edition separately and consecutively.

8. Reading the issue on the website is an option but that has the very irritating habit of jumping up and down the screen for 10 seconds or so while the sections line themselves up.

9. When I have my tablet in landscape mode, text gets lost at the bottom of the page or repeated at the top of the next column.

10. Out of words so: poor.Barely usable on my standard Lenovo tablet (which you'd think would be the best sort of device to read the Times on).

11. Now after several more days of frustration at being unable to read the edition uninterrupted I have decided to cancel my subscription.

1. Fix The Times and Sunday Times Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Times and Sunday Times: Restarting the app will resolve most errors.
2. Update the The Times and Sunday Times App. Here is how:
   1. On Android goto PlayStore » Search for "The Times and Sunday Times" » Open The Times and Sunday Times » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Times and Sunday Times » click "UPDATE".
3. Clear The Times and Sunday Times app cache: Clearing cached data will force your app to retrieve the latest data directly from The Times and Sunday Times servers.
   1. On Android, goto Settings » Apps » Select "The Times and Sunday Times" » click Storage » click "Clear Cache".
4. Check The Times and Sunday Times app permissions. If any of these permissions required to use your device's features are disenabled, The Times and Sunday Times might not work.
5. Uninstall and reinstall The Times and Sunday Times. If nothing else has worked, completely uninstall The Times and Sunday Times then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Times and Sunday Times not working

2. Fix The Times and Sunday Times Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Times and Sunday Times be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Times and Sunday Times not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Times and Sunday Times may not be able to connect to the Internet when running in the background.