Contact Nebula Customer Service

Why should I report an Issue with Nebula?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Standard. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Considering most people listen to audio only things like this while commuting, only being able to fix that by fiddling around with the time elapsed slider is a safety issue.I am a supporter of Nebula, and I want to keep supporting the artists who make the videos on it, but this app is just laughably unstable.

2. I can't watch videos in an overlay for more than two minutes without the app crashing, it pauses randomly when I wear headphones, sometimes buttons in the app refuse to open search or profile pages, it's a total disaster.

3. Why do I have to go into a submenu to find my followed channels/creators and videos? I want those to be immediately visible when I open the app, and THEN show me other new videos.Love the service and app.

4. a video I was partway through disappeared from my watch history when I tried to pick it up again later and I had to hunt for where I left off & no scrolling preview to help.

5. also, when casting a video to Chromecast, the ten second back/forward option isn't available.S-Tier content, D-Tier App.

6. The app just inexplicably pauses videos playing in the background every ~10 minutes and requires you to re-open it and press play again.

7. It is technically usable, but only just.I love all of the creators on this site and want to support them, and I can't stand the way YouTube is going, but my god is this app buggy.

8. I can't believe that none of the problems have been fixed yet.My biggest gripe with this app is that the video player drops framer ate dramatically when viewing in full screen.

9. Probably is just the first indication of lack of polish so we will see, but it gets very frustratingthe content is great, the app is sucky.

10. no easy way to navigate to the watch later list in any menu, it's only available on the home page and you have to scroll hunt for it.

11. one is that my phone gets noticably warm when I'm using it, more so than say Dropout or YouTube.

1. Fix Nebula Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Nebula: Restarting the app will resolve most errors.
2. Update the Nebula App. Here is how:
   1. On Android goto PlayStore » Search for "Nebula" » Open Nebula » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nebula » click "UPDATE".
3. Clear Nebula app cache: Clearing cached data will force your app to retrieve the latest data directly from Nebula servers.
   1. On Android, goto Settings » Apps » Select "Nebula" » click Storage » click "Clear Cache".
4. Check Nebula app permissions. If any of these permissions required to use your device's features are disenabled, Nebula might not work.
5. Uninstall and reinstall Nebula. If nothing else has worked, completely uninstall Nebula then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Nebula not working

2. Fix Nebula Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Nebula be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Nebula not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Nebula may not be able to connect to the Internet when running in the background.