Contact TV Remote Customer Service

Why should I report an Issue with TV Remote for Samsung TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Backslash to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you have refused the confirmation message on your TV ("accept device"), it is possible later to change your selection by going to: Menu -> Network -> AllShare Settings or Menu/Tools -> Network -> Expert Settings -> Mobile Device Manager. ★ K-Series (2016+) Samsung Tizen models with MultiScreen Smart TV control feature your phone must be set as allowed device in Mobile Device Manager.

2. If you have refused the confirmation message on your TV ("accept device"), it is possible later to change your selection by going to: Menu -> Network -> Expert Settings -> Mobile Device Manager. NB!

3. This remote control app allows you to control your Samsung Smart TV over the local network.

4. It is tested with Samsung K-series Tizen TVs (2016 and later) and C, D, E, F, H, J (manufactured between 2010 - 2015) TVs with network (LAN or WiFi) interface.

5. The function "Remote Control" in the settings of the TV must be enabled)!

6. If there is no such setting, then sadly your TV does not support remote control over network.

7. Make sure your television and phone or tablet are connected to the same local network.

8. App must be set as allowed remote application in the Allshare settings of the TV.

9. This app will work only then when your phone and TV are both on the same local network!

10. If this app connects to your TV on the first time, then you have to accept the message that appears on your TV.

11. If this app connects to your TV on the first time, then you have to accept the message that appears on your TV.

1. Was highly recommend, but no longer works for my older model.Excellent remote app! At your first attempt to connect you have to manually hit the enter button on the bottom of the Samsung TV to allow the connection (if the request pops up on the TV screen, that is), but after that the connection remains stable, and best of all - NO ADS!! It's perfect! If you have trouble keeping it connected and it always asks you to allow the connection on the TV, go to Settings, General, Device Connection Manager, edit the list & delete them ALL! Now connect & it works!Literally worked within 15 seconds on my samsung 70", 55", and 42" smart tvs.

2. Still gonna give them a 3 since I liked the layout of the remote though, and hoping this doesn't bring down the rating too much, as it seems to work fine for a lot of others, but sheds some light on a problem that at least one person has had.Works like a charm, easy to sync up, just had to allow connection on my tv and it works perfectly.

3. I run my sound through a soundbar that works on my regular tv remote's volume and mute buttons but i haven't been able to figure out how to transfer that capability to this apps remote.

4. I haven't had issues yet with the remote not responding.Didn't work for me, kept attempting to pair but no matter how many times I approved the connection on the TV, it just didn't happen.

5. The size of the interface is great and the scroll works well to navigate from the top of the remote to the bottom to use all the buttons.

6. As for this remote app, I find it works significantly better than other apps I've tried.

7. The funny thing is that the app actually works better than the original remote worked.

8. If I had to find a criticism it would be that there is fractional input lag but that is just splitting hairs.Download this app if you need a remote for your TV.

9. Used to look and work exactly like my regular remote, and was super handy when I misplace it.

10. Only note is I wish there was an update that more closely resembles the current remote with fewer buttons.

11. It kinda sucks that you will have to grant it permission all the time to use it regularly which would be no good if you lost your real remote.

1. Fix TV Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TV Remote: Restarting the app will resolve most errors.
2. Update the TV Remote App. Here is how:
   1. On Android goto PlayStore » Search for "TV Remote" » Open TV Remote for Samsung TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TV Remote » click "UPDATE".
3. Clear TV Remote for Samsung TV app cache: Clearing cached data will force your app to retrieve the latest data directly from TV Remote servers.
   1. On Android, goto Settings » Apps » Select "TV Remote for Samsung TV" » click Storage » click "Clear Cache".
4. Check TV Remote app permissions. If any of these permissions required to use your device's features are disenabled, TV Remote might not work.
5. Uninstall and reinstall TV Remote. If nothing else has worked, completely uninstall TV Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TV Remote not working

2. Fix TV Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TV Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TV Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TV Remote may not be able to connect to the Internet when running in the background.