Contact RTHK News Customer Service

Why should I report an Issue with RTHK News?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of rthk.hk to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's a good platform for all the people to know what's really happening in hk every day.Every article is written heavily biased against HK government, definitely not a balanced news outlet that can sit anywhere near the middle ground.The quality is beyond expectations for a public organisation! It is even better than most of the existing news app in HKA very good independent service, keep up the good work don't be pressured into lowering standardsNeutral news as of April 2020.

2. The biggest negative is that the app doesn't provide two basic characteristics of a modern piece of software: text cannot be selected for independent searching and URLs are unlinked (and can't be copied and pasted into a browser).

3. ConvenientSome tiles on the front page do not work, you need to tap many times, scroll back and forth to try tapping again.Not so many hk local media has news in English version.

4. The news is mostly well written but since 2020 tends to favour the blue side of stories.

5. Perhaps it's time for the developer to refurbish this app.Independent News .

6. Able to change Chinese/English news within the Apps.

7. Please fix this."Streaming radio cannot link with server." Meanwhile the newsreel is working well.

8. Clean and neat interface with no ad.

9. Quick amd reliable.

10. Better than RTHK OTG.

1. Fix RTHK News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RTHK News: Restarting the app will resolve most errors.
2. Update the RTHK News App. Here is how:
   1. On Android goto PlayStore » Search for "RTHK News" » Open RTHK News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RTHK News » click "UPDATE".
3. Clear RTHK News app cache: Clearing cached data will force your app to retrieve the latest data directly from RTHK News servers.
   1. On Android, goto Settings » Apps » Select "RTHK News" » click Storage » click "Clear Cache".
4. Check RTHK News app permissions. If any of these permissions required to use your device's features are disenabled, RTHK News might not work.
5. Uninstall and reinstall RTHK News. If nothing else has worked, completely uninstall RTHK News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RTHK News not working

2. Fix RTHK News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RTHK News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RTHK News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RTHK News may not be able to connect to the Internet when running in the background.