Contact Citizens' Services Customer Service

Why should I report an Issue with Citizens' Services?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MOI Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Continuously working to develop the application and add more services to enhance the user experience and meet the needs of citizens in the Gaza Strip.

2. The Citizens' Services Application is an innovative electronic application aimed at providing a variety of government services to Palestinian citizens.

3. Updated Travel Registration for travelers, allowing you to easily apply for travel and manage your ticket through the application.

4. Access emergency numbers and vital services in the Gaza Strip for easy communication.

5. Added a section to display your ID card, passport, and birth certificate.

6. Display travel ticket details for registered travelers.

7. Added a feature to view your ID card, passport, and birth certificate.

8. Dark Mode: Added a dark mode for a more comfortable nighttime usage experience.

9. Easily and securely log in to the application using Single Sign-On (SSO).

10. Communicate with our technical support team through the dedicated section for assistance and issue resolution.

11. Display the latest news and updates from the Ministry of Interior.

1. Fix Citizens' Services Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Citizens' Services: Restarting the app will resolve most errors.
2. Update the Citizens' Services App. Here is how:
   1. On Android goto PlayStore » Search for "Citizens' Services" » Open Citizens' Services » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citizens' Services » click "UPDATE".
3. Clear Citizens' Services app cache: Clearing cached data will force your app to retrieve the latest data directly from Citizens' Services servers.
   1. On Android, goto Settings » Apps » Select "Citizens' Services" » click Storage » click "Clear Cache".
4. Check Citizens' Services app permissions. If any of these permissions required to use your device's features are disenabled, Citizens' Services might not work.
5. Uninstall and reinstall Citizens' Services. If nothing else has worked, completely uninstall Citizens' Services then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Citizens' Services not working

2. Fix Citizens' Services Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Citizens' Services be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Citizens' Services not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Citizens' Services may not be able to connect to the Internet when running in the background.