Contact Wikipedia Customer Service

Why chat with our AI Wikipedia Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Wikipedia.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Also the table of contents swiping in from the right is fine, but it's way too sensitive--I keep swiping in the TOC by accident while scrolling vertically by *slightly* moving right-to-left.EDIT: The issue below is no longer happening, and the app runs great! This app is usually fantastic, and I'll happily increase my rating to a five if a recent issue is resolved.

2. The app overall is excellent, the random article button offers a dangerous game to play if you have any plans of being productive, and the ability to easily curate a personal collection of articles is very nice.

3. (1) Scrolling a table to the left can unintentionally trigger the right-side page contents gesture, which makes it annoying to navigate wide tables.

4. Furthermore, when reading an article and clicking on a highlighted word it gives a summary overlay popup that doesn't pull you away from the current article, however you can go to the full article if you desire to.

5. There have been several occasions where I attempted to tap on an article, but ever so slightly, swiped a little to the side at the same time, which deletes the page.

6. Opening a new tab also takes you to the regular Wikipedia home page in the browser, which is fine.

7. (2) When the app is closed with at least one tab open, then reopened, the start screen loads on the first tab; unless I touch the tab counter button, that tab is lost.My favorite app by far.

8. It'd also be nice if it was possible to access the Lists menu from the Explore/New Tab page.Well designed and easy to use.

9. Although it does allow you to undo this, the page will have to be downloaded again.This is such a great, well made app.

10. I think one of the few things it's missing is some updated home screen widgets, mainly ones that have an image of the day or a snippet of a featured article.

11. This app and wikipedia in general are one of the silver linings of the attrocious noise the internet and apps have become.The newest version (as of May 2019) is practically unusable.

1. Fix Wikipedia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wikipedia: Restarting the app will resolve most errors.
2. Update the Wikipedia App. Here is how:
   1. On Android goto PlayStore » Search for "Wikipedia" » Open Wikipedia » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wikipedia » click "UPDATE".
3. Clear Wikipedia app cache: Clearing cached data will force your app to retrieve the latest data directly from Wikipedia servers.
   1. On Android, goto Settings » Apps » Select "Wikipedia" » click Storage » click "Clear Cache".
4. Check Wikipedia app permissions. If any of these permissions required to use your device's features are disenabled, Wikipedia might not work.
5. Uninstall and reinstall Wikipedia. If nothing else has worked, completely uninstall Wikipedia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wikipedia not working

2. Fix Wikipedia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wikipedia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wikipedia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wikipedia may not be able to connect to the Internet when running in the background.