Published by United Nations on Aug 21, 2024

contact UN News Chat with our AI-based UN News Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with UN News?



characters left:

Why chat with our AI UN News Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of UN News.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact UN News image 1   contact UN News image 2


What users are saying

1. This creates a horrible user experience for users trying to access the app using any of the other "available" languages.

2. This creates a horrible user experience for users trying to access the app using any of the other "available" languages.

3. This is the the most useful app if you want to stay in touch with the United Nations' inside, or simply with the most significant global events.The language switcher is bugged; the only languages I could get to work were English and Spanish.

4. Wish I could access the news in other languages though.This app is a great source of reliable news in multilingual format.

5. No reply in over 2 weeks.I have been reading news on this app comfortably for the past year but since few days the app has started crashing continuously and just would not open.Very informative, I almost thought I had secured some kind of everlasting sense of peace and stability in any and all fashions in perpetuity.

6. Wish I could access the news in other languages though.If you're an MUN delegate, this is the best app you'll ever download.

7. But nothing now, + the error is back.The language switcher is bugged; the only languages I could get to work were English and Spanish.

8. It just says, "news feed contains no entries" and whenever I reload displays an error message about a cache or something not being a directory.

9. I guess all the videos are like this.Since the last security update on my Android Galaxy S10e, this app crashes at load.

10. Fix your app!Galaxy s10e since the last security update early may, app crashes on open.

11. I absolutely love the UN and the work they do and was so excited to install this, but it doesn't work at all with my Samsung Galaxy S8.

Steps to Troubleshoot & Fix UN News Issues

1. Fix UN News Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart UN News: Restarting the app will resolve most errors.
  2. Update the UN News App. Here is how:
    1. On Android goto PlayStore » Search for "UN News" » Open UN News » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UN News » click "UPDATE".
  3. Clear UN News app cache: Clearing cached data will force your app to retrieve the latest data directly from UN News servers.
    1. On Android, goto Settings » Apps » Select "UN News" » click Storage » click "Clear Cache".
  4. Check UN News app permissions. If any of these permissions required to use your device's features are disenabled, UN News might not work.
  5. Uninstall and reinstall UN News. If nothing else has worked, completely uninstall UN News then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UN News not working


2. Fix UN News Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make UN News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UN News not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UN News may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!