Contact Queens Public Library Customer Service

Why should I report an Issue with Queens Public Library?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Queens Library to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can read, listen to, and watch materials directly, search our catalog, view account information, request books, search and register for events, find our locations, ask for assistance, join our vibrant online community, and much more.

2. The Queens Public Library App is your gateway to QPL’s services on your mobile device.

3. Our revamped application represents a leap forward in usability, speed, and convenience for our users.

4. The QPL Mobile App is compatible with both phones and tablets.

5. Experience Queens Public Library like never before, anywhere you have a network connection.

1. I do like that I can scan with my barcode in the app in case I forget my card.Love the Queens Library app! By far the fastest way to renew books and check the status of requests (and closing time!).

2. For some reason the home inferface is very laggy, very choppy, and I'm thinking it had something to do with your servers, although it's not the way on the other interfaces, so I would suggest getting that fixed in someway.Checked out, requests, balance, etc.

3. Please fix!cant login! App caches user library card info, but doesnt delete it on uninstall! also if card details are changed outside the app, the app wont log you out, even with an uninstall.

4. The only thing keeping it from getting 5 stars is that the app (and the mobile website, too) doesn't show me my wishlist like I can see on the website with my computer.

5. I use that to pick what to read next; it'd be super helpful to be able to see my list from my phone while browsing in the library.Needs a way to favorite or save calendar events.

6. I hope it stays this way but i now approach it with a fair degree of trepidation every time I use it.App force closes when trying to read ebooks.

7. Can't log in - clicking any of the other menu items takes you to their proper page, but clicking "log in" or "My Account" does nothing.

8. But the app always crashes when I try to open an ebook with overdrive.The app often just doesn't open and just continously says logging in.

9. Neater, very modern looking, although there is a small issue keeping it from being a 5 star experiment.

10. The user's wishlist and history of checked items are nowhere to be found which is a big con for me.

11. I'd also like to suggest that it would be great if users could get reminder notifications for when a book is almost due or a request is ready for pickup.

1. Fix Queens Public Library Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Queens Public Library: Restarting the app will resolve most errors.
2. Update the Queens Public Library App. Here is how:
   1. On Android goto PlayStore » Search for "Queens Public Library" » Open Queens Public Library » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Queens Public Library » click "UPDATE".
3. Clear Queens Public Library app cache: Clearing cached data will force your app to retrieve the latest data directly from Queens Public Library servers.
   1. On Android, goto Settings » Apps » Select "Queens Public Library" » click Storage » click "Clear Cache".
4. Check Queens Public Library app permissions. If any of these permissions required to use your device's features are disenabled, Queens Public Library might not work.
5. Uninstall and reinstall Queens Public Library. If nothing else has worked, completely uninstall Queens Public Library then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Queens Public Library not working

2. Fix Queens Public Library Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Queens Public Library be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Queens Public Library not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Queens Public Library may not be able to connect to the Internet when running in the background.