Published by iNaturalist on Jan 7, 2025

contact Seek by iNaturalist Chat with our AI-based Seek Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Seek?



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Why chat with our AI Seek Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Seek.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I also think it would be cool if, when it identities a genus or a family instead of a species, it told us why it's that classification and gives us examples of similar looking organisms to choose from (as a tentative/to-be-complete entry).Sometimes it gets an identification almost immediately, but most of the time you'll be standing trying different angles for a couple minutes before you get frustrated and give up.

2. Even if I'm signed in to iNaturalist, nothing transfers over.Awesome app that helps you identify plant and animal species simply by pointing your phone at it.

3. I love the entire concept of this app, it just needs a lot more work to make it fully functional nd useful since I get more unidentified items from it than those that are identified.The concept is worth 5 stars.

4. If it does id something out seems much more likely to get it wrong but most of the time it struggles to get past genus to id a species.

5. Once the species is identified, the focus should be locked until the photo is taken.

6. I would like the option to use my photos from the gallery instead of taking a new photo with the apps camera.I liked the concept.

7. I wish there was an option to add pictures we've taken in the camera after the plant is identified.

8. I've used it for a few years now, successfully identifying hundreds of species all across the continental US, as well as unsuccessfully identifying species, often with humorous results.

9. I've had no issues identifying plants and trees.Seems to work pretty well with plants,as long as the wind isn't moving.

10. Many times I've tried to id a plant and instead of scanning the leaf right in front of the lens it'll blur that and bring the grass 20 feet away into focus.

11. There should be an option for me to manually enter species when the AI fails, as well as an option to say WHERE I found it.

Steps to Troubleshoot & Fix Seek Issues

1. Fix Seek Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Seek: Restarting the app will resolve most errors.
  2. Update the Seek App. Here is how:
    1. On Android goto PlayStore » Search for "Seek" » Open Seek by iNaturalist » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Seek » click "UPDATE".
  3. Clear Seek by iNaturalist app cache: Clearing cached data will force your app to retrieve the latest data directly from Seek servers.
    1. On Android, goto Settings » Apps » Select "Seek by iNaturalist" » click Storage » click "Clear Cache".
  4. Check Seek app permissions. If any of these permissions required to use your device's features are disenabled, Seek might not work.
  5. Uninstall and reinstall Seek. If nothing else has worked, completely uninstall Seek then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Seek not working


2. Fix Seek Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Seek be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Seek not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Seek may not be able to connect to the Internet when running in the background.

Reported Issues

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