Contact iNaturalist Customer Service

Why chat with our AI iNaturalist Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of iNaturalist.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The developers are usually very responsive.Easy to use, pretty darn accurate, and actually so fun to use! My main recommendation would be to create a "recent locations" option for the drop down search box when entering a new observation, because when you can't use your location with the crosshairs button, and have several observations to enter after the fact, re-searching and moving around the map over and over again to find your location gets horribly annoying.i enjoy using the app.

2. besides that, the app is awesome!This is like collecting Pokèmon but in real life! You find flowers, birds, or bugs out in the wild, take a photo of it, and the app identifies the species and builds your collection of sightings! I love photographing and documenting all the new wildflowers that I come accross on my hikes in different regions.

3. It performs very poorly on slow internet connections (worse than other apps), and the "Explore" feature is unusable on older phones due to constant crashes.

4. I've tried on 3 different Android phones over the past 6+ years and my experience has always been terrible.Though it is extremely useful and very well designed, I do have two issues.

5. My friends with iphones claim to be able to use it offline quite easily (just uploading the photos later), but that's never been my experience on Android.

6. Amazing!The iNaturalist project is absolutely awesome for anyone who likes to record their wildlife sightings or wants help identifying the animals, plants, etc.

7. Every organism plays a part in the world, no matter how small.Really love this app as an extension of the website! but there are a lot of features I wish were on it.

8. My only wish would be a few more pictures of some plants during the different phases of the season, but most have good reference pictures.Really fun but crashes constantly.

9. Now I have my own personal library of my sightings with my own photos! I just wish there was a way to add friends or follow other users nearby.

10. Every time I tried deleting a duplicate, another one would appear.I tried many apps to identify the flora & fauna during my hikes and in my yard.

11. You can take a pic and it auto recognises the species of animal/plant with amazing accuracy! It's like Pokemon go but with real animals.

1. Fix iNaturalist Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iNaturalist: Restarting the app will resolve most errors.
2. Update the iNaturalist App. Here is how:
   1. On Android goto PlayStore » Search for "iNaturalist" » Open iNaturalist » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iNaturalist » click "UPDATE".
3. Clear iNaturalist app cache: Clearing cached data will force your app to retrieve the latest data directly from iNaturalist servers.
   1. On Android, goto Settings » Apps » Select "iNaturalist" » click Storage » click "Clear Cache".
4. Check iNaturalist app permissions. If any of these permissions required to use your device's features are disenabled, iNaturalist might not work.
5. Uninstall and reinstall iNaturalist. If nothing else has worked, completely uninstall iNaturalist then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iNaturalist not working

2. Fix iNaturalist Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iNaturalist be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iNaturalist not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iNaturalist may not be able to connect to the Internet when running in the background.