Contact NOS Customer Service

Why should I report an Issue with NOS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NOS to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Met de NOS-app blijf je altijd en overal op de hoogte van het laatste nieuws en sportnieuws.

1. More objective than social mediaWhy remove the option to browse news per category and for instance quickly select the exact sport I'm interested in? Practically useless now.Bottom navigation-bar not editable, shows sports and videos?? Where are the categories that matter to people with an IQ?This app used to be great, but a recent update removed the option to browse news by category.

2. The widget also doesn't update now and then and lack a 'jump to top' or 'refresh' button.Who is responsible for this update? To see a specific sport you have to scroll down 3-4 screens in the NOS Sport section and look for, what feels like, a hidden menu? (Ugly looking rectangle buttons) Even if you filter in 'latest', which cost alot of clicks to get where you want to go, you can't see the agenda/statistics/etc of the specific sport..Updates over the past years have made the app worse each time.

3. Stuff I want to see is harder to navigate to.Recent update makes it hard to navigate and find e.g. Dutch soccer scores, the personal newsfeed is not appreciated as I want to be challenged, please restore the convenient newscategories.

4. The bottom navigation bar now only offers the frontpage, latest news, sports, video, and"Personal".

5. Cannot hide sports news button, can't pick filtered news without including sports.

6. Also, the news widget features tons of sports news, despite my choosing the non-sports widget.

7. Weather info harder to find (especially since last update...). That was the last straw.

8. I also can't find the rankng for sports anymore and the traffic information seems to have disappeared as well.

9. I'll get my news elsewhere.Was fine now there's no international football competitions and you can't fix you favourites on the start page anymore.

10. Seems like they have to mess up a perfectly good app just to give someone work/a job .UX has taken a hit with the latest update.

11. It's probably an attempt to increase user retention, but now I can't easily find all articles of a given category like you can on the website.

1. Fix NOS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NOS: Restarting the app will resolve most errors.
2. Update the NOS App. Here is how:
   1. On Android goto PlayStore » Search for "NOS" » Open NOS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NOS » click "UPDATE".
3. Clear NOS app cache: Clearing cached data will force your app to retrieve the latest data directly from NOS servers.
   1. On Android, goto Settings » Apps » Select "NOS" » click Storage » click "Clear Cache".
4. Check NOS app permissions. If any of these permissions required to use your device's features are disenabled, NOS might not work.
5. Uninstall and reinstall NOS. If nothing else has worked, completely uninstall NOS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NOS not working

2. Fix NOS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NOS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NOS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NOS may not be able to connect to the Internet when running in the background.