Contact الجزيرة Customer Service

Why should I report an Issue with الجزيرة?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Al Jazeera Network to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The new design is worse than the first one... It takes forever to scroll and read, many differant subject half of them i dont care about, I just want news not any other subject, also why do pictures take bigger sizes than the text, all the user want is to read not see a picture, the text is more important than the image, also forcing the live show on the front page is really bad... Always simple is better aljazeera... Keep it simpleAssalamo alaykom.

2. I tried to stop the live broad caat with no luck.Many bugs, slow and repetitive, focus on what they want to publish ( exaggerated context) with fully binding for what they attempt to reach, many ads in each single page and take a huge piece of the landscape.This app became worthless.

3. When you hold down on the keyboard in just pops up ways to share the whole article (but not copy individual words).can't save articles for offline reading unless article opened.

4. The app keeps stop working and the live broad cast in the back ground is consuming all the mobile data very quikly.

5. One possible improvement is move the live button in the UI as I clicked on it accidentally many times while my intention was to scroll down (I'm a righty).You old app was a lot better this new upgrade actually was more like down grade.

6. It is not a good idea to play live streaming directly when opening the app as it is consuming data plan.

7. But when it starts its crashing spree it's just unusable..Speaking about my self, the volume of your writing on different subjects is unnecessary because it covers unrelated or unimportant details.

8. It is better to give the user the ability to activate it when he wants by using a menu like exactly as it was in previous versions.Perfect app.

9. can't save artile from title unless I open article, then all other articles.

10. I am very disappointed!There is no way to copy and paste words from this app (e.g. to use a dictionary app).

11. Since you added the ads to it, it became slower, it freezes often and some features don't work.

1. Fix الجزيرة Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart الجزيرة: Restarting the app will resolve most errors.
2. Update the الجزيرة App. Here is how:
   1. On Android goto PlayStore » Search for "الجزيرة" » Open الجزيرة » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for الجزيرة » click "UPDATE".
3. Clear الجزيرة app cache: Clearing cached data will force your app to retrieve the latest data directly from الجزيرة servers.
   1. On Android, goto Settings » Apps » Select "الجزيرة" » click Storage » click "Clear Cache".
4. Check الجزيرة app permissions. If any of these permissions required to use your device's features are disenabled, الجزيرة might not work.
5. Uninstall and reinstall الجزيرة. If nothing else has worked, completely uninstall الجزيرة then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing الجزيرة not working

2. Fix الجزيرة Server issues & Internet Connection

1. Check network connection: An unstable Internet will make الجزيرة be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to الجزيرة not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, الجزيرة may not be able to connect to the Internet when running in the background.