Contact My City Customer Service

Why should I report an Issue with My City : Orphan House?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of My Town Games Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please put the dog back :(it's not working!when I go into .it it's just the loading screen then a brick wall appears and i cant play the my issue remained please fix this I wanna play this game so badI love this game its got lots to offer but can you link it to the first second and third games please and it keeps kicking me off when i go into a certain part of the housei really like my city ,but now i cant go where the dogs r,where they work out and play basketball,please fix this glitch because k even tried to delete it to refresh it ,but then a pink blotch came up,it was pink purples and cube like and looked like it was spurting out the wall in the game sk please fix this because this kinnd of is a big deal,so pleaseeeeeee por favor please fix this.It won't let me get into some of the buildings and other things on the game a my city bubble box just pops up I click okay but it does noth...

2. umm I found this in ur description I'm mad that it says free games yet all ur games cost 2.99its okay,but, Something went wrong when i open the game.

3. its always gliching and now when I login to my account on my tablet and when I'm trying to log into one of my my city games I can't because I have to pay it all over again and that's for all my city games don't download these games unless you want to buy them again on your tablet or if you have an accountGreat! But when I put the dog on the bus, I accidentally sent the bus away and I can't find the dog.

4. Please, fix it!!!Free-Play stress-free games, Extremely high play time.

5. It's glitching too much and it takes too much time to load the game.

6. (It was the single dog towards the exit) I even uninstalled the game and installed it.

1. Fix My City Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My City: Restarting the app will resolve most errors.
2. Update the My City App. Here is how:
   1. On Android goto PlayStore » Search for "My City" » Open My City : Orphan House » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My City » click "UPDATE".
3. Clear My City : Orphan House app cache: Clearing cached data will force your app to retrieve the latest data directly from My City servers.
   1. On Android, goto Settings » Apps » Select "My City : Orphan House" » click Storage » click "Clear Cache".
4. Check My City app permissions. If any of these permissions required to use your device's features are disenabled, My City might not work.
5. Uninstall and reinstall My City. If nothing else has worked, completely uninstall My City then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My City not working

2. Fix My City Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My City be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My City not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My City may not be able to connect to the Internet when running in the background.