Contact Operational Risk Management Customer Service

Why should I report an Issue with Operational Risk Management?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SeaWarrior Applications to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. End-of-course completions can be emailed to Navy Training Management and Planning System (NTMPS) for display in the Electronic Training Jacket (ETJ). • Users should retain course Completion Certificate emails in their mobile phone Sent Items folder until successful posting in their ETJ or Fleet Training Management Planning System (FLTMPS) is verified. • If completion does not appear in ETJ or FLTMPS after 72 hours, users may wish to forward a copy of the email to their supervisor or FLTMPS Coordinator/Training POC as verification of completion.

2. This is an alternate means for Commands to complete required annual training. • Future versions of the ORM app will include Manager Directing Your Command's Risk Management (CIN- CPPD CPPD-ORM-DYCRM-1. 0) and Assisting Leading Risk Management Integration (CIN- CPPD-ORM-LRMI-1. 0).

3. This training is required upon initial assignment of supervisory responsibilities and every 24 months while assigned at Command. • GMT Time Critical Risk Management (CIN- CPPD CPPD-GMT-ORMTC-1. 0).

4. The ORM app enables Navy personnel at all levels to learn about risk management while also completing required training.

5. The Operational Risk Management app, or ORM app, offers users three risk management courses developed by the Naval Education and Training Command and the Naval Safety Center.

6. This training has a mandatory triennial completion requirement for all DoN Personnel. • Supervisor Managing Your Team's Risk (CIN - CPPD-ORM-MYTR-1. 0).

7. The Navy vision is to develop an environment in which all military and civilian personnel are trained and motivated to manage risk in everything they do, whether on- or off-duty, in peacetime or during conflict. • Individual Managing Your Risk (CIN - CPPD CPPD-ORM-MYR-1. 0).

8. Navy personnel are responsible for managing risk in all tasks, and Navy leaders at all levels are responsible for ensuring proper procedures and appropriate resources are available for their personnel to perform assigned tasks.

9. These courses teach users ways to avoid and mitigate various types of risk when performing Navy tasks, missions, and operations, as well as risk in their personal activities.

10. In addition to these training courses, the ORM app includes Videos, Guidance and Policy, Awareness Presentations, ORM forms and Risk-related Materials, DoD HFACS (Human Factors Analysis and Classification System) information, Lessons Learned, and related tools and materials.

11. This training instructs the user in applying ORM at the point of beginning or executing a mission or task at the time critical level.

1. Fix Operational Risk Management Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Operational Risk Management: Restarting the app will resolve most errors.
2. Update the Operational Risk Management App. Here is how:
   1. On Android goto PlayStore » Search for "Operational Risk Management" » Open Operational Risk Management » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Operational Risk Management » click "UPDATE".
3. Clear Operational Risk Management app cache: Clearing cached data will force your app to retrieve the latest data directly from Operational Risk Management servers.
   1. On Android, goto Settings » Apps » Select "Operational Risk Management" » click Storage » click "Clear Cache".
4. Check Operational Risk Management app permissions. If any of these permissions required to use your device's features are disenabled, Operational Risk Management might not work.
5. Uninstall and reinstall Operational Risk Management. If nothing else has worked, completely uninstall Operational Risk Management then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Operational Risk Management not working

2. Fix Operational Risk Management Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Operational Risk Management be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Operational Risk Management not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Operational Risk Management may not be able to connect to the Internet when running in the background.