Published by Thai PBS on Dec 16, 2024

Report an issue with VIPA.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with VIPA?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Thai PBS to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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VIPA Customer Insights

1. Installation is no problem but cannot watch any program like หนังพาไป only have cover pictures.I changed my settings to English and I am still not able to watch the programs with eng subs.

2. I installed in android box.

Steps to Troubleshoot & Fix VIPA Issues

1. Fix VIPA Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VIPA: Restarting the app will resolve most errors.
  2. Update the VIPA App. Here is how:
    1. On Android goto PlayStore » Search for "VIPA" » Open VIPA » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VIPA » click "UPDATE".
  3. Clear VIPA app cache: Clearing cached data will force your app to retrieve the latest data directly from VIPA servers.
    1. On Android, goto Settings » Apps » Select "VIPA" » click Storage » click "Clear Cache".
  4. Check VIPA app permissions. If any of these permissions required to use your device's features are disenabled, VIPA might not work.
  5. Uninstall and reinstall VIPA. If nothing else has worked, completely uninstall VIPA then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VIPA not working


2. Fix VIPA Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VIPA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VIPA not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VIPA may not be able to connect to the Internet when running in the background.

Reported Issues