Contact CUSTOM CAST Customer Service

Why should I report an Issue with CUSTOM CAST?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 株式会社ドワンゴ to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, if adding more free content isn't possible, I believe that the price for add on content should be lowered, the digital currency is way too expensive!A lot of people are complaining about the download sequences, and I don't know if my phone is just high quality (it's not) but it's not that long? I've had many a loading sequences and downloading that took hours, but this merely took a five to ten minute wait, in which I it was so easy just to distract myself, anyways the only big flaw is the lack of a auto-save feature when I accidentally exit and the app crashes, reinstall the app if it's giving you an eror screen, if that helps.

2. It's going to take time to update.I love this app!! It's very fun to customize a character! I really hope that more clothing and hairstyles are added in the future, especially more masculine styles.

3. Good job guys, keep adding great stuff!! The one thing that I hope they eventually add is a cloud save function so that you can transfer your characters from one device to another.

4. My biggest complaint is that I can create a character just fine, but when I go to edit that character again to change a piece of clothing or another minor edit, the app simply blackscreens and crashes.

5. I have to create a new character just to change a shirt, and it's a pain at times.I think the graphics are very pretty, especially for something being run on a phone device.

6. other than that, I love it!♡♡It takes forever to download everything at first but it's overall very good, lots of good customization options.

7. and it's free! I would love to see more clothing options added though, but thats just my opinion.

8. I think it'd be fun to do something like that, and be able to see the tutorials again because I skipped them and now I'm confused but YouTube isn't helping.For anyone saying they just got a black screen after the necessary files were downloaded.

9. If you're patient, the app will eventually finish loading from the black screen and go to the character design screen.

10. A minor thing I would suggest is maybe a custom color option on clothes and accessories.

11. I was definitely surprised when I saw how good the graphics were, though there is always room for improvement! I noticed some of the clothes/items clip through things, I mean.

1. Fix CUSTOM CAST Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CUSTOM CAST: Restarting the app will resolve most errors.
2. Update the CUSTOM CAST App. Here is how:
   1. On Android goto PlayStore » Search for "CUSTOM CAST" » Open CUSTOM CAST » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CUSTOM CAST » click "UPDATE".
3. Clear CUSTOM CAST app cache: Clearing cached data will force your app to retrieve the latest data directly from CUSTOM CAST servers.
   1. On Android, goto Settings » Apps » Select "CUSTOM CAST" » click Storage » click "Clear Cache".
4. Check CUSTOM CAST app permissions. If any of these permissions required to use your device's features are disenabled, CUSTOM CAST might not work.
5. Uninstall and reinstall CUSTOM CAST. If nothing else has worked, completely uninstall CUSTOM CAST then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CUSTOM CAST not working

2. Fix CUSTOM CAST Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CUSTOM CAST be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CUSTOM CAST not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CUSTOM CAST may not be able to connect to the Internet when running in the background.