Contact Kumu Livestream Community Customer Service

Why should I report an Issue with Kumu Livestream Community?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kumumedia Technologies Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It was my first time to do live streaming(audio) and i sung a song and i wanted to listen if my singing went well but so sad that I wasn't able to listen to my past audio stream.I've been a kumu user just recently, and I find this app very convenient because I get the chance to follow my favorite artists who uses kumu as well.

2. Go fix it, Kumu or your old users will go.I'm planning to redeem my diamonds but when I tried to set up my address in my wallet settings, it always shows "can't connect to server, please check your network" I tried to use other phone but it's the same result.

3. You can't read the buttons since it's only icon that means some user cant understand what it means! Please fix the app!The AUDIO ONLY live streaming is sooo perfect!!!!!! I LOVE IT SO MUCH!!!! THIS IS SO GREAT!!!! This feature is so gold because it's comfortable for people who are shy and not yet ready to do makeup on their faces.

4. I hope before you make the campaign make sure your prizes is also prepare not telling always you have problem with supplier.I waited for a year before I rate this app and been planning to put 5 stars but with the new updates on the top up and cashout rates, this app doesn't deserve the 5 stars anymore.

5. I don't know what to do now 😔 please fix thisI've been a kumu user since 2020 and I've enjoyed this app compare to many livestreaming.

6. The update of kumu is indeed an upgrade, because of this the features and animation of kumu became more realistic and beautiful.

7. I just feel sad and hurt that I can't listen and read live chats of my PAST audio streams.

8. To more kumu moments!Jasper, help me a lot with my request.

9. Also the live UI become bad! It became more minimalistic and has lot of animation making it lag.

10. Even my partner tried to set his address on his wallet settings but again, same result.

11. I also get the opportunity to be in touch with them through kumu even if its virtual.

1. Fix Kumu Livestream Community Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kumu Livestream Community: Restarting the app will resolve most errors.
2. Update the Kumu Livestream Community App. Here is how:
   1. On Android goto PlayStore » Search for "Kumu Livestream Community" » Open Kumu Livestream Community » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kumu Livestream Community » click "UPDATE".
3. Clear Kumu Livestream Community app cache: Clearing cached data will force your app to retrieve the latest data directly from Kumu Livestream Community servers.
   1. On Android, goto Settings » Apps » Select "Kumu Livestream Community" » click Storage » click "Clear Cache".
4. Check Kumu Livestream Community app permissions. If any of these permissions required to use your device's features are disenabled, Kumu Livestream Community might not work.
5. Uninstall and reinstall Kumu Livestream Community. If nothing else has worked, completely uninstall Kumu Livestream Community then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kumu Livestream Community not working

2. Fix Kumu Livestream Community Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kumu Livestream Community be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kumu Livestream Community not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kumu Livestream Community may not be able to connect to the Internet when running in the background.