Contact ChargedUp Customer Service

Why should I report an Issue with ChargedUp?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ChargedUp to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Then attempted to return on the same day, but visited three different sites marked on the app, only to find that the charging cradles took different sized chargers!battery pack went dead after 5 mins.

2. Heard the click sound, the station also said power bank successfully returned, but the rental timer is still ongoing.

3. The rental timer is still ongoing even though its been more than an hour power bank has already been returned.

4. Unable to return the bank as the charging station has been filled.

5. Only local banks that have space are all closed Avoid at all costs as they clearly plan to make money from these situationsIrritating - firstly the charging capacity did not last long.

6. Charger experience was good, but when I returned the charger the app didn't pick it up, even tho the station confirmed all was good.

7. Will use again.Charged full price for a battery pack but it did not dispense one, saying the machine was out of use.A full scam.

8. it's rubbish.Tried charging up my friend's phone with two different charges and the charges died after 10minutes.

9. From the comments it seems to be a commor occurance, I wouldn't use this app until it's solved.Great app and well presented, just a bit of confusion with getting the power banks.

10. When I decided it was time to stop I put the battery back in the port a voice announcement told me exactly how much I'd used, which matched the apps meter.

11. I returned the rented power bank.

1. Fix ChargedUp Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ChargedUp: Restarting the app will resolve most errors.
2. Update the ChargedUp App. Here is how:
   1. On Android goto PlayStore » Search for "ChargedUp" » Open ChargedUp » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ChargedUp » click "UPDATE".
3. Clear ChargedUp app cache: Clearing cached data will force your app to retrieve the latest data directly from ChargedUp servers.
   1. On Android, goto Settings » Apps » Select "ChargedUp" » click Storage » click "Clear Cache".
4. Check ChargedUp app permissions. If any of these permissions required to use your device's features are disenabled, ChargedUp might not work.
5. Uninstall and reinstall ChargedUp. If nothing else has worked, completely uninstall ChargedUp then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ChargedUp not working

2. Fix ChargedUp Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ChargedUp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ChargedUp not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ChargedUp may not be able to connect to the Internet when running in the background.