Published by USDA Forest Service

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Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Alabama Great Escapes - Virtua?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of USDA Forest Service to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Alabama Great Escapes Customer Insights

1. Nice that you tell me about the trails, but useless information if i dont know how to find the trails.Cool geolocation feature finding forest near my current location on homescreen.

2. Never got past the green opening screen.Need to have trail maps loaded in a spot that is easy to find.

3. Having simply recreation information in an app is nice.

Steps to Troubleshoot & Fix Alabama Great Escapes Issues

1. Fix Alabama Great Escapes Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Alabama Great Escapes: Restarting the app will resolve most errors.
  2. Update the Alabama Great Escapes App. Here is how:
    1. On Android goto PlayStore » Search for "Alabama Great Escapes" » Open Alabama Great Escapes - Virtua » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alabama Great Escapes » click "UPDATE".
  3. Clear Alabama Great Escapes - Virtua app cache: Clearing cached data will force your app to retrieve the latest data directly from Alabama Great Escapes servers.
    1. On Android, goto Settings » Apps » Select "Alabama Great Escapes - Virtua" » click Storage » click "Clear Cache".
  4. Check Alabama Great Escapes app permissions. If any of these permissions required to use your device's features are disenabled, Alabama Great Escapes might not work.
  5. Uninstall and reinstall Alabama Great Escapes. If nothing else has worked, completely uninstall Alabama Great Escapes then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Alabama Great Escapes not working


2. Fix Alabama Great Escapes Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Alabama Great Escapes be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Alabama Great Escapes not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Alabama Great Escapes may not be able to connect to the Internet when running in the background.

Reported Issues