Contact CA Lottery Official App Customer Service

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1. It has been freezing plus it keeps saying I have no internet connection (when I do) so I have to keep signing in! I don't get reminders either to update it which it really needs!! Please fix your App!!!!! Update: 1-23-2020 The check a ticket works most of the time but then the app will not let me enter the 2nd chance tix.

2. How does any level of traffic (or none at all) with your website have any impact on my cellphone taking a picture (using the camera to scan the bar code)? The answer is; it absolutely doesn't!!Great app for saving time by scanning your lotto ticket in and seeing if you're a winner.

3. Allows you to check your tickets quickly to see if you won one of the main California lottery prizes, or a Second Chance prize, as opposed to manually trying to compare the numbers on tickets to the winning numbers, which takes forever and can lead to mistakes.

4. I opened the app for the 1st time to scan & check some tickets & was met with T&C's to agree to, tapped the menu button, selected "Check-A-Ticket," granted camera access & then I was off to the races.

5. Works best if you are near your modem.Although it is easy to scan your tickets it's super frustrating when almost every time you have tickets to scan the system is always having issues and is down.

6. My only complaint is that when you try to scan in for second chance, it never works the first time you have to exit then rescan.

7. I still have tickets from weeks ago I haven't been able to scan them in for the weekly drawings.

8. This is it...Most of the time when I want to check, "My Submissions" from my CA Loterry app, it will tell me the their is a error in the system.

9. If I knew the basic operating requirements; I'd try to have the right phone to scan codes.I've pretty much been using this app since it became available.

10. It's happened yet again.I have been faithfully entering 2nd chance barcodes for several years now, I've not been a winner yet, but hopefully someday I will.

11. BUT, for the past 3 day's, the, "2nd Chance" feature hasn't been working and nothing is being done about it.

1. Fix CA Lottery Official App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CA Lottery Official App: Restarting the app will resolve most errors.
2. Update the CA Lottery Official App App. Here is how:
   1. On Android goto PlayStore » Search for "CA Lottery Official App" » Open CA Lottery Official App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CA Lottery Official App » click "UPDATE".
3. Clear CA Lottery Official App app cache: Clearing cached data will force your app to retrieve the latest data directly from CA Lottery Official App servers.
   1. On Android, goto Settings » Apps » Select "CA Lottery Official App" » click Storage » click "Clear Cache".
4. Check CA Lottery Official App app permissions. If any of these permissions required to use your device's features are disenabled, CA Lottery Official App might not work.
5. Uninstall and reinstall CA Lottery Official App. If nothing else has worked, completely uninstall CA Lottery Official App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CA Lottery Official App not working

2. Fix CA Lottery Official App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CA Lottery Official App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CA Lottery Official App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CA Lottery Official App may not be able to connect to the Internet when running in the background.