Published by Yleisradio Oy on Jan 7, 2025

contact Yle Chat with our AI-based Yle Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Yle?



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Why chat with our AI Yle Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Yle.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. This makes YLE.fi difficult to impossible to access beyond the specific content in foreign language for non-Finnish speakers.Way too slow to start, sometimes images don't load in the scrollable image stories.. not a good experience, the website works a lot better.Only time in the year I want to use this app and I can't do what was promised: vote the best dress.

2. How can you even consider advertising this sort of app on your website?Same disease, as the Uutisvahti went trough: "update" software and bloat all stuff in screen +50% so, that "it looks new".

3. Uninstalling to use just the website.Using this app force stories in Chromium based web browsers to load in the app, preventing the use of translation plugins.

4. Uninstalled.EDIT: Reviews describing the start screen freeze date back many months, this one to October 2020.

5. YLE Web pages work faster and provide the latest news.Articles in English cannot be found in the app, but if open from yle.fi website, app open them.

6. -- As described by several others before, the app does not respond to any input at all and thus stays stuck in the start-up screen.

7. Including not starting at all anymore, on a Galaxy A50.Slow to load.

8. So you jump from the website to the app and back to read recent news.

9. The start screen freezes and nothing happens.

10. Better to uninstall and save a link to the site on the phone home screen.

11. My husband had same problem when he uploaded this god forsaken app.After setting one bookmark, the app just shows the Yle logo and nothing else.

Steps to Troubleshoot & Fix Yle Issues

1. Fix Yle Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Yle: Restarting the app will resolve most errors.
  2. Update the Yle App. Here is how:
    1. On Android goto PlayStore » Search for "Yle" » Open Yle » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Yle » click "UPDATE".
  3. Clear Yle app cache: Clearing cached data will force your app to retrieve the latest data directly from Yle servers.
    1. On Android, goto Settings » Apps » Select "Yle" » click Storage » click "Clear Cache".
  4. Check Yle app permissions. If any of these permissions required to use your device's features are disenabled, Yle might not work.
  5. Uninstall and reinstall Yle. If nothing else has worked, completely uninstall Yle then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Yle not working


2. Fix Yle Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Yle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Yle not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Yle may not be able to connect to the Internet when running in the background.

Reported Issues

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