Contact eBird Customer Service

Why chat with our AI eBird Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of eBird.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Beyond that, it is a great tool for being in the field! Edit: uninstalling/reinstalling the app yesterday solved the location tracking issue, hopefully the update fixes the sharing issue.Basically a good app.

2. It should be possible to set a default location for Explore and My eBird, rather than being forced to turn location on every time I open the app.

3. Why do I always start in Africa? I live in the US and yet whenever I go to explore, there I am staring at the west coast of Africa like I'm yearning for Sao Tome watching everything spinning so my location can be determined which it never actually does.

4. I'd love to have an "offline" version where you can navigate without messing with location settings.Have always enjoyed the app, but the last update did not improve it.

5. And fun seeing my submissions show up on Audubon, just waiting for location problems to be fixed.The web version is a million times better and I don't have to deal with the frustration of the spinning circle of annoyance when it comes to my location.

6. Being able to upload media would also be helpful.Everything works great except the location.

7. I'd love to do the backyard bird count with my home education group, but I won't be using this app.Always enjoyed using this in the field, but there's been an odd issue that started today.

8. Also, when I try to change location to a hotspot, it often says I don't have network connection and can't do so, even when network is working fine.Absolutely worthless.

9. I'm an ill shut-in and reporting from my window makes me feel like I'm part of something vitally important! Since January 25, 2023 it gets stuck looking for updates to checklists & I can't submit.

10. It won't let me put in addresses, adjust the path I traveled, or simply drop a pin to create a new location.

11. Still, the app attempts to "determine my location" as soon as I change tabs.

1. Fix eBird Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart eBird: Restarting the app will resolve most errors.
2. Update the eBird App. Here is how:
   1. On Android goto PlayStore » Search for "eBird" » Open eBird by Cornell Lab » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eBird » click "UPDATE".
3. Clear eBird by Cornell Lab app cache: Clearing cached data will force your app to retrieve the latest data directly from eBird servers.
   1. On Android, goto Settings » Apps » Select "eBird by Cornell Lab" » click Storage » click "Clear Cache".
4. Check eBird app permissions. If any of these permissions required to use your device's features are disenabled, eBird might not work.
5. Uninstall and reinstall eBird. If nothing else has worked, completely uninstall eBird then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing eBird not working

2. Fix eBird Server issues & Internet Connection

1. Check network connection: An unstable Internet will make eBird be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to eBird not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, eBird may not be able to connect to the Internet when running in the background.