Contact GoPass Customer Service

Why should I report an Issue with GoPass ®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DART/Trinity Metro/DCTA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. GoPass is the easy way to buy transit passes for DART, Trinity Metro, Tulsa Transit, Star Transit, CitiBus, DCTA and CCRTA – right on your phone!

2. GoPass is the all-in-one travel tool that is like having a travel-sized tour guide at your side.

3. GoPass is so easy to setup and use – you’ll never buy a paper ticket again! - Mobile ticketing which allows you to purchase passes and store them for up to 60 days. - Real-time trip planning with step-by-step navigation. - Digital GoPass Wallet allowing you to store multiple credit cards or utilize Apple Pay for convenient purchasing. - Cash to mobile option allowing you to load cash to your GoPass Wallet at retail locations. - Personalize the app by saving your favorite routes, stops and pass types.

1. Transit) instead.I would rate it higher since it does technically serve it's purpose, but it's so glitchy it's almost like a college student wrote the program: 1.) The walking instructions sometimes say to walk for an hour and a half even when the busses are running 2.) The walking instructions think we are flying cause it literally just draws a straight line to where you're going (through buildings and lakes) 3.) You can't set the departure time to a previous time or date.The app is better now than when I first started using it.

2. Why don't you keep the View Ticket section available for offline showing and sync it occasionally instead of tying it to the whole app?The e-ticketing functionality is great, but the trip planner doesn't seem to offer actual real-time trip planning.

3. My only complaint is that the trip planner feature doesn't load at all have to resort to using Google maps to help plan my trips.

4. On top of that, the interface is not as pleasing or easy to use as much more capable trip planning apps such as Transit, CityMapper, and Google Maps.

5. Aside from the change in transit schedule due to COVID, the app is useful if you have pre bought your ticket and will have your smartphone on you.This app is so unpredictable, the functions of the app rarely works properly such as tracking a specific bus.

6. Most of the time the feature that is supposed to show you the location of all the buses within your specific area rarely works.

7. They've even fixed the issue of not being able to buy reduced fair tickets in the app, which is great for ppl that can get those.the app is good only if you have network connection.

8. This is frustrating because when you are under the tunnel and the DART personnel wants to see your ticket, it doesn't open!! It leads to awkward moments.

9. Instead, it seems to show trains and buses where they would be were they running on schedule, not where they actually are, which makes waiting for a late ride even more confusing and frustrating.

10. Great App!They've made a lot of improvements to the app since I first started using it some years ago.

11. It not only allows you to get tickets local or regionally, it provides bus/train maps and allows you to select and save your favorite stops.

1. Fix GoPass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GoPass: Restarting the app will resolve most errors.
2. Update the GoPass App. Here is how:
   1. On Android goto PlayStore » Search for "GoPass" » Open GoPass ® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoPass » click "UPDATE".
3. Clear GoPass ® app cache: Clearing cached data will force your app to retrieve the latest data directly from GoPass servers.
   1. On Android, goto Settings » Apps » Select "GoPass ®" » click Storage » click "Clear Cache".
4. Check GoPass app permissions. If any of these permissions required to use your device's features are disenabled, GoPass might not work.
5. Uninstall and reinstall GoPass. If nothing else has worked, completely uninstall GoPass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GoPass not working

2. Fix GoPass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GoPass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GoPass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GoPass may not be able to connect to the Internet when running in the background.