Published by CLEVER A/S on Jan 13, 2025

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Clever?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. Combined with the slow charging and low quality of the chargers themselves, often they are faulty, or only one of two can be used - none of which you receive information about in the app, the only recommendation I would have is stay away from the Clever app and charging stations in Denmark.

2. My only complaint at the moment is that anytime I open the app I get asked to turn on device location, which I personally don't need, because at the moment I'm only using an unlisted Clever charger to charge my car.

3. It works fine of course, but all the info is only på dansk.Slightly frustrating that you can only input credit card info once you are at a charger + there is a surcharge of 224dkk to get started.

4. To make matters worse, during my initial setup it failed twice after I input my credit card info, but 3rd times the charm.. not sure if I've been charged 3 x 224dkk though.

5. Suggestion: Add support for adding a credit card at any time, not only while you are at a chargerHonestly - this app experience was a horrid one as you have to add your credit card EVERY SINGLE TIME you want to charge your car.

6. For this reason, Clever (at least Clever Go) looks like it's on the verge of being a scam.App constantly asks for access to location which it does not need.

7. You should be able to see power output, battery percentage, and there should be a notification saying that you vehicle has finished charging.

8. Forced to use camera to identify the charging point as there's no ability to type it in.You can start the charging with the app, but that is about it.

9. However, one cannot recall such info, and the app only shows an imprecise number of KWh, but no price payed nor precise charge.

10. - As a minimum ! Please draw inspiration from all other charging apps in the world.

11. Not a good reception for a new customer, who needs to download the App for setting up a digital ladebrik until the real one arrives in the mail.Previous connection errors seem to be gone now.

Steps to Troubleshoot & Fix Clever Issues

1. Fix Clever Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Clever: Restarting the app will resolve most errors.
  2. Update the Clever App. Here is how:
    1. On Android goto PlayStore » Search for "Clever" » Open Clever » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Clever » click "UPDATE".
  3. Clear Clever app cache: Clearing cached data will force your app to retrieve the latest data directly from Clever servers.
    1. On Android, goto Settings » Apps » Select "Clever" » click Storage » click "Clear Cache".
  4. Check Clever app permissions. If any of these permissions required to use your device's features are disenabled, Clever might not work.
  5. Uninstall and reinstall Clever. If nothing else has worked, completely uninstall Clever then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Clever not working


2. Fix Clever Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Clever be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Clever not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Clever may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!