Contact ARD Mediathek Customer Service

Why should I report an Issue with ARD Mediathek?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ARD Online to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Video playback cannot be restarted.Die App/Mediathek ist wenig hilfreich und qualitativ nicht sehr hochwertig.

2. Ton minderwertig, da nur eine kastrierte AAC Tonspur, Dolby wird nicht angeboten, an 5.1 ist gleich gar nicht zu denken (z.

3. diagonale Linien, Farbverläufe, Sonnenuntergang, Taschenlampe im Keller etc.). Spulen ist unzulänglich und mit Verzögerungen.

4. Stops playing any video after 1-2min.

5. Bildqualität deutlich schlechter als bei der SAT Übertragung (z.

6. Lauchhammer - Tod in der Lausitz).

7. Da ist ein Videorecorder doch wesentlich zielführender.

1. Fix ARD Mediathek Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ARD Mediathek: Restarting the app will resolve most errors.
2. Update the ARD Mediathek App. Here is how:
   1. On Android goto PlayStore » Search for "ARD Mediathek" » Open ARD Mediathek » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ARD Mediathek » click "UPDATE".
3. Clear ARD Mediathek app cache: Clearing cached data will force your app to retrieve the latest data directly from ARD Mediathek servers.
   1. On Android, goto Settings » Apps » Select "ARD Mediathek" » click Storage » click "Clear Cache".
4. Check ARD Mediathek app permissions. If any of these permissions required to use your device's features are disenabled, ARD Mediathek might not work.
5. Uninstall and reinstall ARD Mediathek. If nothing else has worked, completely uninstall ARD Mediathek then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ARD Mediathek not working

2. Fix ARD Mediathek Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ARD Mediathek be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ARD Mediathek not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ARD Mediathek may not be able to connect to the Internet when running in the background.