Contact myAudi Customer Service

Why should I report an Issue with myAudi?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Audi to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Audi connect services and features are optional, provided with the support of authorized affiliated and third party service providers, and may require additional subscriptions with separate terms and conditions.

2. Connect services are subject to technologies remaining commercially available, such services are not guaranteed, and may not be available after 2021 for equipped MY17-20 vehicles. (3) Refer to your vehicle’s warning and indicator lights for the most current diagnostic information.

3. With an active Audi connect (2) trial or subscription on eligible vehicles, you can access your vehicle's real-time information, and help keep abreast of your vehicle’s status (3), fuel level, estimated driving range, and lots more.

4. Even climate control, as well as locking and unlocking your vehicle doors, can be operated via the app. (Depending on the model and the equipment packages of your Audi, availability of features and services may vary.

5. Always consult owner’s manual for maintenance guidelines. (4) Remote Lock/Unlock not available on vehicles with a removable SIM card and Audi A3 models. (5) Message and data rates apply.

6. The myAudi app (1) helps connect your Audi with your daily routine and can bring more driving comfort into your life through innovative functions and services.

7. You must register on myAudi to use the Audi connect services.

8. The availability of services may vary, depending on the model and equipment of your Audi.

9. Google Earth features will not be available after December 2020 for Model Year 2018 & prior vehicles.

10. We recommend a flat-rate high-speed data package to use our services – the applicable costs depend on your contract with the network operator.

11. Certain services collect location information, see Terms of Service for information about how to disable and for other details.

1. I'm on a time of use energy plan, so having this info could save a lot of money.The thought behind the app is awesome but it's not happening! The app doesn't communicate with Audi Connect as it should, crashes often, doesn't work most of the time, disrupts my phone functions and drains the battery constantly since it keeps running in the background.

2. Until then, I do not recommend the app because it justs doesn't work, a major disappointment.Review Edit: Issues seem to have been fixed, the functionality has been working recently.

3. They figured the basic are good enough.The app doesn't work for my Q4 etron on my new phone (Samsung S22+).

4. At this point, Audi could have reverted to a functioning app while they fixed the issues with the newest version but there's no point in having this app on my phone in this condition, so I have removed it.This app is basic.

5. It makes no sense why the app doesn't work from one phone to another or why it's so difficult to get the app to work correctly.When it works, it's OK.

6. Horrible connectivity issues, app simply doesn't work.

7. The basic connection with the Q4 where it is important to have information about charging and the rest is never up-to-date, accurate and all together it is quite funny if it were not sad.App has got worse after recent upgrade.

8. I can't see any stats for charging, battery level, etc... It's quite frustrating since I have reached out multiple times to the dealership I purchased the car from and received no help to correct my issue.

9. The only message I get after about 5 minutes of attempting to connect is "never connected." I have tried deleting and reinstalling and logging out and logging back in and nothing works.

10. It was an exhausting process to get this app to work on my previous phone.

11. It still doesn't work.

1. Fix myAudi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myAudi: Restarting the app will resolve most errors.
2. Update the myAudi App. Here is how:
   1. On Android goto PlayStore » Search for "myAudi" » Open myAudi » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myAudi » click "UPDATE".
3. Clear myAudi app cache: Clearing cached data will force your app to retrieve the latest data directly from myAudi servers.
   1. On Android, goto Settings » Apps » Select "myAudi" » click Storage » click "Clear Cache".
4. Check myAudi app permissions. If any of these permissions required to use your device's features are disenabled, myAudi might not work.
5. Uninstall and reinstall myAudi. If nothing else has worked, completely uninstall myAudi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myAudi not working

2. Fix myAudi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myAudi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myAudi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myAudi may not be able to connect to the Internet when running in the background.