Contact New Pit Boss Grills Customer Service

Why should I report an Issue with New Pit Boss Grills?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dansons to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For the price, fully expected this to work! Would give zero stars if possible.Update 7/4/2020 The lastest update 6/25/2020 at least allow me to connect to the grill and do some simple management of it.

2. After starting the grill I was able to connect to it, monitor and manage temperature, power the grill down and turn on the light (although not able to turn the light off).

3. You are supposed to be able to set the grill box temp, but the single digital knob mimicking the real control is impossible to tune in a temp.

4. However, the grill still will not connect to Wi-Fi from 50 feet away so no firmware updates.Only good to view grill data.

5. The screen just blinks a fraction of a second and then it is back to trying to discover the PB pro grill but finding nothing.Basic, with no added value! I've used this app for 5 mins and it's not useful.

6. Why do I have to use my phone app to set a timer for a grill that has a smart screen and a smart app? Just dumb!Wish I had read the app reviews before I purchased.

7. It took several attempts to connect to the grill, and when it finally did, it just doesn't do what it's supposed to.

8. The controller in my phone won't control the temp, instead, it glitches out and puts the grill at a random temp.

9. Tried several times and while it sees it's on Bluetooth to connect to, the it light continues to flash and app is still in discovery mode.

10. When using it with bluetooth, any adjustment to the grill causes a disconnect or crash.

11. It's faster.This app was useful for ordering items and looking up recipes, but.... When I purchased the new Lockhart, I was excited to use the SmokeIT via my phones Bluetooth.

1. Fix New Pit Boss Grills Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart New Pit Boss Grills: Restarting the app will resolve most errors.
2. Update the New Pit Boss Grills App. Here is how:
   1. On Android goto PlayStore » Search for "New Pit Boss Grills" » Open New Pit Boss Grills » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for New Pit Boss Grills » click "UPDATE".
3. Clear New Pit Boss Grills app cache: Clearing cached data will force your app to retrieve the latest data directly from New Pit Boss Grills servers.
   1. On Android, goto Settings » Apps » Select "New Pit Boss Grills" » click Storage » click "Clear Cache".
4. Check New Pit Boss Grills app permissions. If any of these permissions required to use your device's features are disenabled, New Pit Boss Grills might not work.
5. Uninstall and reinstall New Pit Boss Grills. If nothing else has worked, completely uninstall New Pit Boss Grills then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing New Pit Boss Grills not working

2. Fix New Pit Boss Grills Server issues & Internet Connection

1. Check network connection: An unstable Internet will make New Pit Boss Grills be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to New Pit Boss Grills not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, New Pit Boss Grills may not be able to connect to the Internet when running in the background.