Contact SHEIN-Shopping Online Customer Service

Why chat with our AI SHEIN-Shopping Online Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of SHEIN-Shopping Online.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. If you do end up buying something and not liking it, I recommend selling/giving it awayEverything I've ordered has been correct, good quality, quick shipping, and the best part easy on the wallet or purse..😉 So far, everything I've wanted in an online store!!! It's been about 5 months now, an I still stand by my 5 star rating.

2. I tried to reach out to see if they was a tracking number for the other items but ever avenue for customer service was either disconnected, the email returned undeliverable, etc.

3. The majority of the items I've ordered have been good quality and everything is as pictured on their site.

4. Ive never had this happen before but it's so frustrating due to the size of the order.Pro...the clothes are super cute and affordable.

5. I've only had to return 2 items (out of many) and that's just because either I ordered the wrong size or didn't find it flattering.

6. It's so easy to order and returns are free as long as everything is returned at once, meaning you can't do multiple different return packages.

7. It may say $6 for something in the cart but as soon as you go to insert your card info the price will jump to like $10 and you either have to cancel the entire order (and delete everything else in your cart) and start over or just pay the price.

8. They have some pretty good quality items for lower costs than Amazon or Walmart.

9. In my last order, the price of every single item changed by just a few cents, probably to make it seem less noticeable.

10. I had an order and a part of that order was a rush item but when I received the rush item it said the whole package was delivered.

11. And you can easily see real reviews to see how the clothes look on non-models, which is the most important thing!If you keep your notifications on, prepare to be spammed back to back at all hours of the day or night.

1. Fix SHEIN-Shopping Online Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SHEIN-Shopping Online: Restarting the app will resolve most errors.
2. Update the SHEIN-Shopping Online App. Here is how:
   1. On Android goto PlayStore » Search for "SHEIN-Shopping Online" » Open SHEIN-Shopping Online » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SHEIN-Shopping Online » click "UPDATE".
3. Clear SHEIN-Shopping Online app cache: Clearing cached data will force your app to retrieve the latest data directly from SHEIN-Shopping Online servers.
   1. On Android, goto Settings » Apps » Select "SHEIN-Shopping Online" » click Storage » click "Clear Cache".
4. Check SHEIN-Shopping Online app permissions. If any of these permissions required to use your device's features are disenabled, SHEIN-Shopping Online might not work.
5. Uninstall and reinstall SHEIN-Shopping Online. If nothing else has worked, completely uninstall SHEIN-Shopping Online then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SHEIN-Shopping Online not working

2. Fix SHEIN-Shopping Online Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SHEIN-Shopping Online be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SHEIN-Shopping Online not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SHEIN-Shopping Online may not be able to connect to the Internet when running in the background.