Published by YouLive

Report an issue with You Live.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with You Live - Live Stream, Live Video & Live Chat?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of YouLive to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

You Live Customer Insights

Steps to Troubleshoot & Fix You Live Issues

1. Fix You Live Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart You Live: Restarting the app will resolve most errors.
  2. Update the You Live App. Here is how:
    1. On Android goto PlayStore » Search for "You Live" » Open You Live - Live Stream, Live Video & Live Chat » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for You Live » click "UPDATE".
  3. Clear You Live - Live Stream, Live Video & Live Chat app cache: Clearing cached data will force your app to retrieve the latest data directly from You Live servers.
    1. On Android, goto Settings » Apps » Select "You Live - Live Stream, Live Video & Live Chat" » click Storage » click "Clear Cache".
  4. Check You Live app permissions. If any of these permissions required to use your device's features are disenabled, You Live might not work.
  5. Uninstall and reinstall You Live. If nothing else has worked, completely uninstall You Live then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing You Live not working


2. Fix You Live Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make You Live be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to You Live not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, You Live may not be able to connect to the Internet when running in the background.

Reported Issues