Published by Xumo on Dec 9, 2024

contact Xumo Play: Stream TV & Movies Chat with our AI-based Xumo Play Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Xumo Play?



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Why chat with our AI Xumo Play Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Xumo Play.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I tried going out & back again, this time that movie didn't appear in the list so I tried to search for it.

2. What I like, aside from some of the channels you may not otherwise find, is the Program Guide so you can glimpse into what's playing on each channel and when & how long that show lasts.

3. Even the support pages do not allow me to upload screen shots which is a requirement to submitting a service ticket, so that can't be done either...So far really good.

4. Other free apps that has the Britbox Mysteries channel lets you know what you are watching.

5. Please fix the issues.It cuts the bottom of the video off when in full screen mode.

6. Def gonna delete this nonsense.The Britbox Mysteries channel does not let you know what you are watching.

7. I was watching a movie and got a call so obviously I answered and after the conversation was over, I went back to my movie.

8. PLUTO does it correctly so why can't you?There is no screen reader supports for the channel buttons.

9. And while the last ad was still going, the movie started playing in the background.

10. I watched one movie, good movie, no problems.

11. And even then I had to watch ads to even start the movie over.

Steps to Troubleshoot & Fix Xumo Play Issues

1. Fix Xumo Play Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Xumo Play: Restarting the app will resolve most errors.
  2. Update the Xumo Play App. Here is how:
    1. On Android goto PlayStore » Search for "Xumo Play" » Open Xumo Play: Stream TV & Movies » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xumo Play » click "UPDATE".
  3. Clear Xumo Play: Stream TV & Movies app cache: Clearing cached data will force your app to retrieve the latest data directly from Xumo Play servers.
    1. On Android, goto Settings » Apps » Select "Xumo Play: Stream TV & Movies" » click Storage » click "Clear Cache".
  4. Check Xumo Play app permissions. If any of these permissions required to use your device's features are disenabled, Xumo Play might not work.
  5. Uninstall and reinstall Xumo Play. If nothing else has worked, completely uninstall Xumo Play then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Xumo Play not working


2. Fix Xumo Play Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Xumo Play be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Xumo Play not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Xumo Play may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Matthew Clark

Please cancel Xumo subscription. Matthew Clark. mayasfriend@redacted 12/31/21

— 3 years ago by Simone Barao

I DON'T WANT ANY MORE XUMO ON MY TV!!!! PLEASE!!!