Published by WinZip Computing on Jan 11, 2024

contact WinZip – Zip UnZip Tool Chat with our AI-based WinZip Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with WinZip?



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Why chat with our AI WinZip Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of WinZip.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I wouldn't recommend it if you need multiple files from your external storage unzipped without going through a bunch of time consuming steps.

2. But really, is $2 going to break you when you're using your $800 phone? I extracted multiple zip files them re-uploaded them to my G-drive no problems.

3. So if you're manually sending out zip files, that's a lot of time wasted.I've used this application for many years on several tablets and cell phones.

4. Said it had to be rooted...What? Suffice to say, overly complicated for an uncomplicated issue.I started zipping a few gigabytes of files.

5. Do better.[EDIT] It had been over a year the App became so laggy and finally always got crashed everytime it did a file browsing or compressing a single file.

6. I had to manually send each zip file, after making each zip file, to my email, download it and then attach it to the email I needed to send.

7. I didn't like the fact that it required a credit card for a free account, but the worst part is that it wouldn't accept any credit card I tried to enter.

8. Gives me plenty of options up front: storage, file, dropbox, or google drive.

9. Avoid like the plague.Horrible. No option to download zip files straight from the app.

10. The user manual is outdated and I have to go to my files just to select the folder to unzip.

11. I used to love this app but now it doesn't even display my files ony SD Card.

Steps to Troubleshoot & Fix WinZip Issues

1. Fix WinZip Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WinZip: Restarting the app will resolve most errors.
  2. Update the WinZip App. Here is how:
    1. On Android goto PlayStore » Search for "WinZip" » Open WinZip – Zip UnZip Tool » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WinZip » click "UPDATE".
  3. Clear WinZip – Zip UnZip Tool app cache: Clearing cached data will force your app to retrieve the latest data directly from WinZip servers.
    1. On Android, goto Settings » Apps » Select "WinZip – Zip UnZip Tool" » click Storage » click "Clear Cache".
  4. Check WinZip app permissions. If any of these permissions required to use your device's features are disenabled, WinZip might not work.
  5. Uninstall and reinstall WinZip. If nothing else has worked, completely uninstall WinZip then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WinZip not working


2. Fix WinZip Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WinZip be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WinZip not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WinZip may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by John Firth

I would like to cancell my subscription plaese. My name is John Firth and my subscription is paid Via CBA 492212224545. What do I need to do?

— 3 years ago by Jennifer elder

Hi, please can you cancel my subscription and refund me as I have stopped using it for months thank you.

— 3 years ago by Bill Balbierz

Please cancel my subscription. It has been very difficult to do.