Contact WinZip Customer Service

Why should I report an Issue with WinZip – Zip UnZip Tool?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WinZip Computing to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I wouldn't recommend it if you need multiple files from your external storage unzipped without going through a bunch of time consuming steps.

2. But really, is $2 going to break you when you're using your $800 phone? I extracted multiple zip files them re-uploaded them to my G-drive no problems.

3. So if you're manually sending out zip files, that's a lot of time wasted.I've used this application for many years on several tablets and cell phones.

4. Said it had to be rooted...What? Suffice to say, overly complicated for an uncomplicated issue.I started zipping a few gigabytes of files.

5. Do better.[EDIT] It had been over a year the App became so laggy and finally always got crashed everytime it did a file browsing or compressing a single file.

6. I had to manually send each zip file, after making each zip file, to my email, download it and then attach it to the email I needed to send.

7. I didn't like the fact that it required a credit card for a free account, but the worst part is that it wouldn't accept any credit card I tried to enter.

8. Gives me plenty of options up front: storage, file, dropbox, or google drive.

9. Avoid like the plague.Horrible. No option to download zip files straight from the app.

10. The user manual is outdated and I have to go to my files just to select the folder to unzip.

11. I used to love this app but now it doesn't even display my files ony SD Card.

1. Fix WinZip Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WinZip: Restarting the app will resolve most errors.
2. Update the WinZip App. Here is how:
   1. On Android goto PlayStore » Search for "WinZip" » Open WinZip – Zip UnZip Tool » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WinZip » click "UPDATE".
3. Clear WinZip – Zip UnZip Tool app cache: Clearing cached data will force your app to retrieve the latest data directly from WinZip servers.
   1. On Android, goto Settings » Apps » Select "WinZip – Zip UnZip Tool" » click Storage » click "Clear Cache".
4. Check WinZip app permissions. If any of these permissions required to use your device's features are disenabled, WinZip might not work.
5. Uninstall and reinstall WinZip. If nothing else has worked, completely uninstall WinZip then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WinZip not working

2. Fix WinZip Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WinZip be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WinZip not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WinZip may not be able to connect to the Internet when running in the background.