Published by Weebly, Inc. on May 1, 2024

contact Weebly by Square Chat with our AI-based Weebly Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Weebly?



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Why chat with our AI Weebly Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Weebly.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Like most people, I use Google Analytics and forward messages to an external email account, so without minor editing capability this app is literally useless.I heard so many good things about weebly so I tried it out to make a personal website.

2. When you have a busy fast paced life style, using an app that takes hours just to finish half a page unfortunately won't cut it.Love the ability to see a snapshot of the website performance anytime, as well as item editing on the spot.

3. I can't even edit the site from mobile, because as soon as I try to publish any changes, it reverts back to what was there before editing and I lose all of the work I did.

4. It's a shame because W products are fantastic and i've had my W websites for nearly a decade!! Customer service is fantastic.When I first downloaded this app it was great! Super convenient to upload to my website on my phone while I'm out and about.

5. My site on Weebly for Square is paid for.Love W n use it on a daily basis; i have three different W websites, but the app never works well.

6. The editor is pretty good... There's several options for building out web pages, but not as much as what's on the weebly site.

7. Other than that, i love the look and customization of my site.The app is constantly "out of sync" with Weebly's server.

8. Editing the site is very slow & clunky.

9. Webpage editing is kind of clunky, but I prefer using the office computer for that anyway.

10. Can someone please fix this? Update 6/16/2020 I have since uninstalled and re installed the app and it has been working great for months! Really love it.Good for what it is.

11. I have used Wix to create and edit other sites from its app which is easier than Weebly.

Steps to Troubleshoot & Fix Weebly Issues

1. Fix Weebly Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Weebly: Restarting the app will resolve most errors.
  2. Update the Weebly App. Here is how:
    1. On Android goto PlayStore » Search for "Weebly" » Open Weebly by Square » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Weebly » click "UPDATE".
  3. Clear Weebly by Square app cache: Clearing cached data will force your app to retrieve the latest data directly from Weebly servers.
    1. On Android, goto Settings » Apps » Select "Weebly by Square" » click Storage » click "Clear Cache".
  4. Check Weebly app permissions. If any of these permissions required to use your device's features are disenabled, Weebly might not work.
  5. Uninstall and reinstall Weebly. If nothing else has worked, completely uninstall Weebly then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Weebly not working


2. Fix Weebly Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Weebly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Weebly not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Weebly may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!