Published by WASH Apps on Oct 31, 2024

contact WASH-Connect Chat with our AI-based WASH-Connect Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with WASH-Connect?



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Why chat with our AI WASH-Connect Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of WASH-Connect.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Update//// After a few years and some updates this app has gotten a lot better! The latest update seems to have cleared up the issue where I would have to sometimes close the app and open again to start a new machine, and the issue where the timer would not start if I locked my phone before the payment dialogue ended.

2. Until it's faster or there is a mutli machine option it's multiple minutes faster to hit the cancel button on the app the moment you hear the machine start moving.

3. Partner organizations would offer rewards for clicks or buys.It takes a ridiculously long time to start multiple machines at one time.

4. Good job development team!Never fails to disappoint! Latest version still has all the bugs I've seen - the developers must have been too busy removing features to bother fixing anything.

5. Tech/service people D+,.. I say axe this vendor at assoc, unless kickbacks flow.I can't just connect to the box in my laundry room and start a machine.

6. App has some bugs because I can't see balance and machine has been taking my money and when asking for a refund I never get a reply back.

7. It would be a Gazillion times cooler if there was a rewards system for using it, like get every 10th wash free, or gifts like add 10 minutes to your dryer, or upgrade your washer to the deluxe or ultra cycle.

8. Maybe the next version could play the sound of a mosquito at maximum volume, so my ears don't feel left out? Remember, if you just try, the user experience can always get worse!Makes things more streamlined.

9. Edit: still doesn't display proper dryer times and to reach out to support via the "Contact Us" option only opens outlook email, not Gmail that I actively use.

10. Many times the machine is running, but the app shows no active machines, causing me to have to run back to check if it is actually running-or if it has stopped.

11. And my facility doesn't have a card machine and if it does its in the managers office.

Steps to Troubleshoot & Fix WASH-Connect Issues

1. Fix WASH-Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WASH-Connect: Restarting the app will resolve most errors.
  2. Update the WASH-Connect App. Here is how:
    1. On Android goto PlayStore » Search for "WASH-Connect" » Open WASH-Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WASH-Connect » click "UPDATE".
  3. Clear WASH-Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from WASH-Connect servers.
    1. On Android, goto Settings » Apps » Select "WASH-Connect" » click Storage » click "Clear Cache".
  4. Check WASH-Connect app permissions. If any of these permissions required to use your device's features are disenabled, WASH-Connect might not work.
  5. Uninstall and reinstall WASH-Connect. If nothing else has worked, completely uninstall WASH-Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WASH-Connect not working


2. Fix WASH-Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WASH-Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WASH-Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WASH-Connect may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by James Phillips

Dryers do not work @ 560 Adams, orange cove, can. Zaniovich senior appts

— 3 years ago by Dianelys Roque

You are stealing my money all the time. Everytime I try to spend 25 cents you take $5.00 or whatever the amount youbwant, and it is just not fair. I have tried to contact your site to obtain a regund and I dont get any money. It is unbeliavable and unfair. Stop stealing my money!!!!

— 3 years ago by Grant Berry

I could not create an account on your wash-connect IOS App

— 3 years ago by Layla Molina

The machines aren’t working

— 3 years ago by Luz

I would like to delete an account , reason being I can’t make a new one using the same number . I don’t remember my password . Email used was for luzduarte7419@redacted

— 3 years ago by Demarise Cole Peterson

Hi my name is Demarise I stay in Harmon hills apartment and I’m trying to use the washer but it’s asking me for a 7 digit code but there’s only 6 digits