Published by The Washington Post

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Washington Post Video?



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Why chat with our AI Washington Post Video Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Washington Post Video.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. My only suggestion would be to pipe the live video streams that are on the website from time to time into it.not functioning correctly.

2. This app is a fantastic addition to the other Washington Post apps.

3. I appreciate the quality of the content.

Steps to Troubleshoot & Fix Washington Post Video Issues

1. Fix Washington Post Video Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Washington Post Video: Restarting the app will resolve most errors.
  2. Update the Washington Post Video App. Here is how:
    1. On Android goto PlayStore » Search for "Washington Post Video" » Open Washington Post Video » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Washington Post Video » click "UPDATE".
  3. Clear Washington Post Video app cache: Clearing cached data will force your app to retrieve the latest data directly from Washington Post Video servers.
    1. On Android, goto Settings » Apps » Select "Washington Post Video" » click Storage » click "Clear Cache".
  4. Check Washington Post Video app permissions. If any of these permissions required to use your device's features are disenabled, Washington Post Video might not work.
  5. Uninstall and reinstall Washington Post Video. If nothing else has worked, completely uninstall Washington Post Video then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Washington Post Video not working


2. Fix Washington Post Video Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Washington Post Video be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Washington Post Video not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Washington Post Video may not be able to connect to the Internet when running in the background.

Reported Issues

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