Published by Paramount Network

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Paramount Network?



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What users are saying

1. When it does play correctly the video & sound quality are amazingly great & I don't mind the commercials I would just like to watch the episodes in full.

2. It also needs to take note of the good features other streaming apps have: skip intro, one click fast forward/ rewind, PIP, and an option for the next episode from full screen.

3. Other times it will only load the page for the show I want to watch but no listings of the episodes.

4. Happens on both.There was a great variety of shows and many seasons and episodes available, but that meant little with how difficult is was to watch them.

5. When I log on to watch a show most of the time it won't load videos telling me that there's a network error.

6. You guys have some great content, make it more accessible.Every episode I try to watch freezes at some point throughout the show.

7. From reading reviews it sounds like others are experiencing this same issue I'm having so hopefully this glitch gets fixed sooner rather than later.I travel weekly for work and use the app to watch Ink Master while I'm traveling.

8. I'm lucky if I can get through a single episode of any show without recieving the "Sorry, this video is not available" message.

9. I've tried multiple seasons and different episodes (thinking that newer ones might not have that issue) but they all end up with the same error message.

10. It will claim my internet connection isn't strong enough when I have no issues with any other streaming services using Wifi or Data.

11. But I can't believe how much it crashes mid stream and says 'Sorry, this video is not currently available.' It happens at least 80% of the time.

Steps to Troubleshoot & Fix Paramount Network Issues

1. Fix Paramount Network Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Paramount Network: Restarting the app will resolve most errors.
  2. Update the Paramount Network App. Here is how:
    1. On Android goto PlayStore » Search for "Paramount Network" » Open Paramount Network » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Paramount Network » click "UPDATE".
  3. Clear Paramount Network app cache: Clearing cached data will force your app to retrieve the latest data directly from Paramount Network servers.
    1. On Android, goto Settings » Apps » Select "Paramount Network" » click Storage » click "Clear Cache".
  4. Check Paramount Network app permissions. If any of these permissions required to use your device's features are disenabled, Paramount Network might not work.
  5. Uninstall and reinstall Paramount Network. If nothing else has worked, completely uninstall Paramount Network then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Paramount Network not working


2. Fix Paramount Network Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Paramount Network be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Paramount Network not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Paramount Network may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by MJ Brienen

Please cancel my subscription to Paramount Network. I amgoing to take advantage of my free year through TMobile

— 3 years ago by Pearl Gibbons

Please cancel my free trial of paramount

— 3 years ago by Michelle Torgrimson

I am trying to cancel my subscription. Michelle Torgrimson jmterstorg@redacted

— 3 years ago by Sandra E Moyer

please cancel my free trail of paramount network for now. I believe I already pay for Paramount Plus? Is Paramount Network included in Paramount Plus or vis or versa? Please cancel and explain the 2 Paramount. Thank you and awaiting your replay.

— 3 years ago by Judi Blessing

Hi, I have the Paramount Network, I followed instructions to unlock content. (AT&T U-verse) Entered the activstion code as directed. According to the message on my screen it said I was all set. When I get to Yellowstone it says I am locked out, can you please tell me why? I AM SIGNED IN TO ROKU. Thanks, Judi Blessing

— 4 years ago by Stephanie Patrick

Today is the very last day for the trial period. 04-12-21 and I am requesting that my subscriptions be canceled. I was not happy. So please do not charge my card. Thank you . Please send conformation of cancellation to email above.

— 4 years ago by Paul Curtin

Hello I am being charged for CBS All Access and never signed up. Please cancel the subscription thx