Contact VOV Media Customer Service

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1. Fix VOV Media Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VOV Media: Restarting the app will resolve most errors.
2. Update the VOV Media App. Here is how:
   1. On Android goto PlayStore » Search for "VOV Media" » Open VOV Media » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VOV Media » click "UPDATE".
3. Clear VOV Media app cache: Clearing cached data will force your app to retrieve the latest data directly from VOV Media servers.
   1. On Android, goto Settings » Apps » Select "VOV Media" » click Storage » click "Clear Cache".
4. Check VOV Media app permissions. If any of these permissions required to use your device's features are disenabled, VOV Media might not work.
5. Uninstall and reinstall VOV Media. If nothing else has worked, completely uninstall VOV Media then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VOV Media not working

2. Fix VOV Media Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VOV Media be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VOV Media not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VOV Media may not be able to connect to the Internet when running in the background.