Contact Verizon My Fios Customer Service

Why should I report an Issue with Verizon My Fios?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Verizon Services Corp. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Download or launch the My Verizon app to manage your Fios account, pay your bill, get support and much more.

2. Sign into the My Verizon app with your Fios UserID and password to get started.

3. The My Fios app will retire soon.

4. If you’re already signed in with another account, you may need to sign out first.

1. This issue has been going on for weeks now! I sent an email to their customer service but no response and still no fix! This makes me want to switch my internet provider!!!Very frustrating bc my account information (especially billing) is never up to date.

2. Please try your request at a later time", because if it doesn't crash that's what you'll get instead 100%Horrible app plan and simple! I've been a verizon fios customer for 10 years and the latest app is useless.

3. It's an app to control your network that doesn't really control anything!Been having an awful experience so far with the app, customer service and getting all the equipment needed for the service.

4. Since you can't get back in touch with anyone you have to start over and over again, or start trying to navigate the 6 phone number options, that they hide and start that hour long battle just to get someone.I had Fios in college and loved it, so imagine my shock when I came back 8 yrs later to find they've managed to regress by losing any semblance of good UX design.

5. Keep up the great work, Verizon Fios gets an A+ .Awful. The app never connects to my router.

6. Please try back again later." Seriously? For Verizon prices, your services should work!Update: It's working okay now; it's just slow executing commands on the app, after they've been selected.

7. Customer support has been giving the same response for years on this issue.

8. The Devices and Parental Controls feature is inoperable and you receive an error message that says "Service is temporarily unavailable please try again shortly".

9. Trying to set parental controls is impossible and the list of connected devices doesn't appear when I try to choose a schedule.

10. It's not my phone settings, it's the Ap Update in May: Now I'm not getting notifications of voicemails being left.

11. Since the update there is no longer an option to see my connected devices and it will not allow me to manage wifi settings!Works perfectly well.

1. Fix Verizon My Fios Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Verizon My Fios: Restarting the app will resolve most errors.
2. Update the Verizon My Fios App. Here is how:
   1. On Android goto PlayStore » Search for "Verizon My Fios" » Open Verizon My Fios » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Verizon My Fios » click "UPDATE".
3. Clear Verizon My Fios app cache: Clearing cached data will force your app to retrieve the latest data directly from Verizon My Fios servers.
   1. On Android, goto Settings » Apps » Select "Verizon My Fios" » click Storage » click "Clear Cache".
4. Check Verizon My Fios app permissions. If any of these permissions required to use your device's features are disenabled, Verizon My Fios might not work.
5. Uninstall and reinstall Verizon My Fios. If nothing else has worked, completely uninstall Verizon My Fios then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Verizon My Fios not working

2. Fix Verizon My Fios Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Verizon My Fios be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Verizon My Fios not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Verizon My Fios may not be able to connect to the Internet when running in the background.